Delegating to signer and don't have permission

Question

I created a custom adobe sign workflow and I was attempting to test it out by assigning all the roles to myself. One role in the workflow is "delegate to signer" when I attempted to enter the email for who needs to sign (i entered myself and tried my coworker) I received the error message "You do not have permission to execute this operation." I checked both of our settings and we have the ability to sign agreements so I'm not sure why we don't have permissions.

How can this be fixed?

Meenakshi Negi · Answer

Hi Emilee36681028cfxq,

Thank you for reaching out, and sorry about the delay in response.

We have checked that you are using the Acrobat Sign enterprise plan. If you get the error message, please get your account settings checked if the option is enabled in account settings for internal users. That could be the reason for the error message. Check the screenshot below:

Let us know if the issue has been resolved already.

Thanks,

Meenakshi

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