Participant

Question

Desktop version of Adobe Pro does not have all editing options available

Forum|Forum|3 years ago
June 18, 2022
2 replies
2726 views

I have Adobe Pro but the option to edit documents, combine files, etc. are not available.

1) I DO NOT have Reader installed and I am not confusing it with reader

2) The options ARE available on the web version

3) I don't want to use the web version, I want to use the desktop version

Help! I have spent too much time trying to figure this out, but I am about to cancel mu subscription

This topic has been closed for replies.

try67

Community Expert

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

M

Michael24919402flh7Author

Participant

Here is the version information:

2022.001.20142

and my OS is Windows 10 Enterprise

Amal.

Community Manager

Hi Michael,

Hope you are doing well and sorry for the trouble.

As you have the recent version 22.120142 installed, please try to repair the installation from the help menu (Win Only). Go to Help > Repair Installation and reboot the computer once and see if that works.

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

Let us know how it goes

Regards

Amal

T

Test Screen Name

Legend

Please show screen shot of Acrobat showing the Tools tab (and all tools) and window title. We might be able to figure what's going on.

M

Michael24919402flh7Author

Participant

This is the Tool Tab menus

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