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johnl46504133
Participant
August 31, 2021
Question

Documents Printing Out Highlighted When They Are Not

  • August 31, 2021
  • 2 replies
  • 2088 views

I am having this issue with several documents and am trying to determine if this is a setting I've checked or a printer issue.

 

I have contracts I scan and print.  Even though I have not highlighted anything on the page, the whole document prints out highlighted.  This all started when I DID highlight one paragraph on a contract.  It printed out as if I had highlighted the whole page and not just the small section.  


From that point on, all documents I print out have highlighter all over the entire document even though there is nothing highlighted on a document.  I cannot figure out how to fix this.  Is this a setting?

 

I have no issues printing out Word or other types of documents.

    This topic has been closed for replies.

    2 replies

    Amal.
    Amal.
    Legend
    August 31, 2021

    Hi John

     

    We are sorry to hear that. As described the PDF are printing with highlights when nothing is highlighted on the document.

     

    Is this a behavior with a particular PDF file or with all the PDFs you try to print? Please try with a different PDF file and check. A share a small video of the issue would help us to better understand the issue.

     

    What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for updates and reboot the computer once.

     

    Also try to reset the Acrobat preferences as described in the help page https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works for you.

     

    You may also try to print the PDF as an image and see if that helps. Go to Print > Advanced > Print as image.

     

    Let us know how it goes

     

    Regards

    Amal

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 31, 2021

    There are MANY programs in a full subscription, plus other non-subscription programs
    Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum

      J
      johnl46504133Author
      Participant
      August 31, 2021

      Adobe Acrobat DC Pro

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