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Cynthia38690014yh51
Participant
July 18, 2024
Answered

E-sign not working

  • July 18, 2024
  • 5 replies
  • 5670 views

Everything is fine until I press the E-sign button. Adobe then shuts down entirely. It was working well on Monday, and I've not made any changes to the computer's software.  I've tried restarting the computer and closing and restarting Adobe. No success.

Correct answer J.B. Bricklemyer

I fixed by uninstalling and reinstalling


[PII removed by moderator]

5 replies

J
J.B. BricklemyerCorrect answer
Participating Frequently
July 26, 2024

I fixed by uninstalling and reinstalling


[PII removed by moderator]

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
July 26, 2024

Hi Cynthia38690014yh51, J.B. Bricklemyer, and Narelle38830830vmxw,

 

Thank you for reaching out.

 

Please update the application to the latest version that was released recently. Check if it resolves the crash issue for you.

In Acrobat, go to Help > Check for updates. You may also refer to the information on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

 

Let us know how it goes.

 

Thanks,

Meenakshi

J
J.B. Bricklemyer
Participating Frequently
September 26, 2024

FYI it only solved the issue for PC users...  It seems that after my offline communications it was finally fixed for us mac users.  

 

yash singh
yash singh
Participating Frequently
July 26, 2024

Try disabling the modern UI :

  1. Windows, go to the Hamburger Menu in the upper left corner and select Disable New Acrobat.
  2. Mac, go to the View Menu and select Disable New Acrobat.

    Also try opening the Acrobat Web Application in your browser and check if you can send the agreement from there?
yashas@adobe.foundation
N
Narelle38830830vmxw
Participant
July 26, 2024

I am having the same issue. I open a document and as soon as I click on E-sign the document shuts down. I've updated, rebooted my computer and restarted it several times.

yash singh
yash singh
Participating Frequently
July 26, 2024

Check for updates.

Try disabling the modern UI :

  1. Windows, go to the Hamburger Menu in the upper left corner and select Disable New Acrobat.
  2. Mac, go to the View Menu and select Disable New Acrobat.

    Also try opening the Acrobat Web Application in your browser and check if you can send the agreement from there?

    If not completely remove the application and reinstall 
yashas@adobe.foundation
J
J.B. Bricklemyer
Participating Frequently
July 23, 2024

Did you ever get a response as I'm having the same issue.  Request E-Sign and it freezes.  I have checked and I have the latest version of Adobe and Mac doesn't show any issues on their end.  

    C
    Cynthia38690014yh51Author
    Participant
    July 23, 2024
    No, I never heard anything. I uninstalled and reinstalled and E-Sign now works sometimes, but it still crashes about every other time.
    C
    Cheerful_Worker0052
    Participant
    September 25, 2024

    Hello, 

     

    I have encounterd this issue twice on two separate occasions within my agency and have worked with Acrobat Support. Note, in both cases, the online version of e-Sign was working and was used as a workaround while troubleshooting. If the online version of e-Sign is not working, then the following would probably not work.

    Solution 1:
    Close Acrobat. 
    Run Regedit. 
    Check to see if the following regsistry key exists:
    Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC
    -If this does not exist, create the keys and then try to use the e-Sign feature. 

    Delete the "DC" key, and try to use the e-Sign feature.

    -If it failed, check to see if lauching Acrobat actually did create the DC key when it launched. Close acrobat and create it manually if it was not auto created. Then try the e-Sign feature again. 

    Solution 2:
    Close Acrobat.
    Run Regedit as admin.
    Go to the following key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices
    -If this key does not exist, create it. 

    Create a new dWord key named bUpdater and set the value to 1

    Try using the e-sign feature.

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