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adrianscholl
adrianscholl
Participant
April 12, 2015
Answered

Error 28000. Installation of Acrobat Licensing Module has failed?

  • April 12, 2015
  • 13 replies
  • 84887 views

I just bought Adobe Acrobat Pro DC from Amazon. I was able to verify my purchase and get an official serial number. However, whenever I attempt to install using the serial number, the installation process stops right before the end and displays this error:

"Error 28000.Installation of Acrobat Licensing Module has failed. For potential workarounds to this problem please refer to http://www.adobe.com/go/acrobat_installation_rollback"

And then it rolls back the installation and says "The wizard was interrupted before Adobe Acrobat DC could be completely installed."

I have tried the following:

1) Completely uninstalled all adobe acrobat programs (including a trial version).

2) Import new registry entry (see above link)

3) Ran Adobe Licensing Repair Tool (on the offchance that it might solve the issue, even though it's for Acrobat 8 and 9)

So far nothing has changed anything. Still getting the exact same error.

Any thoughts on how I might fix the issue would be much appreciated!

Edit: I am currently running Windows 8 64-bit.

    This topic has been closed for replies.
    Correct answer adrianscholl

    Found a solution that worked for me.

    Run -> regedit.exe

    Navigate to the adobe directory: HKEY_CURRENT_USER/Software/Adobe

    Delete the entire Adobe directory of registry keys.

    Hopefully if anyone else has the same problem, this solution will work for them.

    13 replies

    urbanman2004
    urbanman2004
    Participating Frequently
    July 14, 2018

    Renaming the "OOBE" folder to "OOBE_old" in "C:\ Program Files (x86)\ Common Files\ Adobe" helped resolve my issue

    Randolf_Richardson
    Randolf_Richardson
    Participant
    November 24, 2017

    This solved the problem for my client.

    kvipau
    kvipau
    Participant
    August 15, 2017

    Hi there I have tried all of these options and have not been able to get it to work. Any help would be great.

      S
      stephenb25821575
      Participant
      August 6, 2016

      Error 28000 - this is happening to me regardless of what I try, regedit, renaming files, licensing repair, remove and reload etc etc. Adobe help????!!

      A
      Anonymous
      May 31, 2016

      I have just had a similar experience - after struggling with error 28000 for several days, the following solution worked for me:

      AdrianScholl's

      Run -> regedit.exe

      Navigate to the adobe directory: HKEY_CURRENT_USER/Software/Adobe

      Delete the entire Adobe directory of registry keys.

      Hopefully if anyone else has the same problem, this solution will work for them.

      chetna's (with minor corrections)

      Go to  c:\Program Files(x86)\common file\adobe

      Rename the Adobe folder to Adobe.com

      elindi
      elindi
      Participant
      March 16, 2017

      So sad, unfortunately this didn't work for me . . .

      I have been paying for Acrobat Pro DC for over a year now, and today's update failed, so I have followed the winding path to this point, and tried this combination:

      AdrianScholl's

      Run -> regedit.exe

      Navigate to the adobe directory: HKEY_CURRENT_USER/Software/Adobe

      Delete the entire Adobe directory of registry keys.

      Hopefully if anyone else has the same problem, this solution will work for them.

      chetna's (with minor corrections)

      Go to  c:\Program Files(x86)\common file\adobe

      Rename the Adobe folder to Adobe.com

      I was unable to continue with Chetna's additional suggestion to also rename "c:/users/username/appdata/local/adobe" because no such entry existed in that /local/ folder for me. Not sure if that makes a difference.

      In any case, I am now no longer able to use even the outdated version of Acrobat Pro DC that I was using before, and for which I am paying monthly. I was able to download and open Acrobat Reader, at least. Bare minimum. I need the paid features for my business!

      Adobe - you need to step in here and create a real solution!!!

      </rant>

      elindi
      elindi
      Participant
      March 17, 2017

      Update:

      I tried to do a workaround and re-install Acrobat Pro DC via the edit function in Reader. Since my "new" version of Reader no longer included the Edit option, I used the prompt to download Acrobat Pro DC that way. It failed, but in the process the various error messages led me to a help page for the "Creative Cloud Cleaner Tool," which did the trick!

      I took the precaution of walking back the rename of the Adobe folder mentioned by Chetna, just in case the cleaner would go looking there to do its job.

      You'll notice at the top of that Cleaner Tool page, the following info:

      So if you don't have Creative Cloud managing your Adobe Apps, or if you're like me and never got Creative Cloud to work properly, that's worth noting.

      I still wish Adobe didn't make us do this runaround, especially for the paid products.

        rafaelj38153420
        rafaelj38153420
        Participant
        April 12, 2016

        I know this is old but the fixes outlined (regedit and rename of folders) worked for me today with Acrobat DC.

        S
        stefh2k
        Participant
        November 19, 2015

        Guys! you're great! I lost almost one day trying to solve the same problem when finally I've found your post! I did what you said, I removed everything single trace of Adobe on my computer, did the repair etc etc etc and finally my Acrobat Pro is back! Thanks a lot guys, many thanks for your help

        S
        scottg44253215
        Participant
        November 12, 2015

        folder rename solution worked for me    

        cass96074186
        cass96074186
        Participant
        August 5, 2015

        Had the Error 28000 issue and a combination of adrianscholl and chetna's solution worked for me.

        AdrianScholl's

        Run -> regedit.exe

        Navigate to the adobe directory: HKEY_CURRENT_USER/Software/Adobe

        Delete the entire Adobe directory of registry keys.

        Hopefully if anyone else has the same problem, this solution will work for them.

        chetna's (with minor corrections)

        Go to  c:\Program Files(x86)\common file\adobe

        Rename the Adobe folder to Adobe.com

        Ran the installer again and it finally worked with the combo of the two.

          E
          edwina98061856
          Participant
          April 8, 2017

          Both of the solutions has worked for me.Thank you

          prajal5
          prajal5
          Participant
          April 19, 2015

          I also get this error while installing adobe acrobat dc. I have windows 8.1 64 bit installed. I followed the instructions given by adrianscholl but i still get the same error.

          M
          Adobe Employee
          Mohd Amish
          Adobe Employee
          April 20, 2015

          Hi prajal5, Did you try the steps at: Error: "Licensing has stopped working" | Windows ?

          If the above workarounds do not work then please let me know the following:

          1) What other Adobe Products are installed on the machine?

          2) What is the file version of: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\P7Native.dll

          3 )Please follow the steps at: https://support.microsoft.com/en-us/kb/223300/ to enable installer logging and share the msi log from %temp% directory (log file name is MSIxxxx.log). [I have sent you my email details via private message]

          prajal5
          prajal5
          Participant
          April 20, 2015

          I tried the Adobe Licensing Repair Tool but it didn't work.

          1) I have a. Adobe Air   b. Adobe Flash Player 17 NPAPI and c. Adobe Shockwave Player 12.1 Installed currently.

          2)The file version of P7Native.dll is 7.0.0.324

          3) I've mailed you the MSIxxxx.log file.

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