Error: "Adobe Acrobat DC has stopped working"

Forum|Forum|10 years ago
May 10, 2015
11 replies
35142 views

Recently I bought Adobe Acrobat DC and installed it onto my machine. However it is very weird: everytime I open the program, just in a few seconds a Windows System Message will show up "Adobe Acrobat DC has stopped working".

I tried uninstall and install all the PDF programs on my PC several times (including your Acrobat & Reader DC as well as other PDF viewers such as Foxit Reader), but the problem still exists.

I have also tried the "repair install" under both "Help" menu as well as in the control panel, but didn't work out as well.

Could I get an answer? Just don't want to waste my subscription fee every month.

My PC is running Windows 7 Service Pack 1. It is 64 bit.

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Correct answer AadeshSingh

Hi Omegaman22,

Try this :-

1. Do you have the Preview Pane enabled in File Explorer? If so, can you disable it temporarily to see if the problem goes away? On Windows 8, in Explorer go to the View tab, and if the "Preview Pane" button is pressed, un-press it. On Windows 7, towards the top-right (towards the left of the help icon) there's a "Show the preview pane" button; un-press it.

2. Make sure the following directories exist on your machine. If not, please create them:

C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheAcro

C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheRdr

replace USERNAME with your user name.

Does doing 1 and/or 2 resolve this issue?

Regards,

Aadesh