Error en Acrobat Pro 64 bit no imprime en escala de grises (blanco y negro)

Hi All,

Could you please confirm if you are still experiencing this issue after updating to the latest version of Acrobat (24.05.20xxx)?

To ensure you’re on the latest version, go to Help > Check for Updates, install any available updates, and reboot your computer for the changes to take effect.

Looking forward to your confirmation.

A mí me pasa desde hace tiempo, pensaba que era la impresora, pero acabo de ver que solamente me pasa con los PDF's y me pasa desde hace tiempo, no me imprime en negro, y solamente veo magentas y rojos. 

Cómo solucionarlo, porque normalmente imprimo todo en PDF no en Word y claro no se ve nada.

Hi @mhyersin 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.20093 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal