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LuisP7
Participant
February 13, 2023
Answered

error exportar jpg

  • February 13, 2023
  • 3 replies
  • 1204 views

Hola, en mi nueva versión de ACROBAT PRO no puedo exportar a jpg, sí exporta a PNG, alguien tuvo este problema y encontró solución? gracias Luis

Correct answer AnandSri

Hello,

 

I hope you're doing well, and we apologize for the delayed response and the trouble.

 

Do you get error messages when you try to convert the PDF to JPG? If so, could you please share a screenshot? Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20421 Optional update, Feb 24, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3QFZ83o.

 

Please see this article for more details: https://adobe.ly/3QIg5tO

 

Thanks,

Anand Sri.

3 replies

R
Rich81
Participant
June 3, 2025

La solucion es actualizar a la version AcrobatDCx64Upd2500120521

    AnandSri
    AnandSri
    Legend
    August 22, 2025

    Hello @Rich81

     

    I hope you are doing well, and sorry for the delayed response. I am glad that the issue got fixed for you with the upgrade to the latest version.

    Please feel free to reach out if you need any assistance.

     

    Thanks,

    Anand Sri.

    Meet Acrobat Studio

    A
    Angel2900310156vt
    Participant
    December 17, 2024

    Yo, tengo el mismo problema y la respuesta que te han dado, es lo mismo que NO decir nada.

    AnandSri
    AnandSriCorrect answer
    Legend
    February 28, 2025

    Hello,

     

    I hope you're doing well, and we apologize for the delayed response and the trouble.

     

    Do you get error messages when you try to convert the PDF to JPG? If so, could you please share a screenshot? Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20421 Optional update, Feb 24, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3QFZ83o.

     

    Please see this article for more details: https://adobe.ly/3QIg5tO

     

    Thanks,

    Anand Sri.

    Amal.
    Amal.
    Legend
    February 13, 2023

    Hi @LuisP7 

    Hope you are doing well and sorry to hear that

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20169 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

     

     

     

    Regards

    Amal

     

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