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deirdre531
Participant
September 7, 2022
Answered

Error message regarding password length

  • September 7, 2022
  • 2 replies
  • 2877 views

I created a pdf from a Word document and set up protection suing an 8 character password. Then I had to make some changes in Word and re-created the PDF.  But this time, when I tried to apply the password, Adobe gave me the message that the password needs at least 6 characters. I tried using a longer one but no matter what I did, Adobe would not accept my password selection. Any thoughts?

    Correct answer Amal.

    Hi @deirdre531 

     

    We are sorry for the trouble. Please go through the help page https://helpx.adobe.com/acrobat/kb/set-pdf-passwords-fewer-than-six-characters-long.html and see if that works for you.

     

    ~Amal

    2 replies

    T
    Tidders
    Participant
    January 5, 2023

    When I try workaoround #2 as indicated, I get an error message that the encryption failed.

    Any ideas on a solution?

    Amal.
    Amal.
    Legend
    January 23, 2023

    Hi there

     

    We are sorry for the delayed response.

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20310 installed. Go to Help > Check for updates and reboot the computer once.

    Also, try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

     

    Regards

    Amal

    Colleen Gratzer
    Colleen Gratzer
    Participant
    July 25, 2024

    I am having this issue in 2024.002.

      Amal.
      Amal.Correct answer
      Legend
      September 8, 2022

      Hi @deirdre531 

       

      We are sorry for the trouble. Please go through the help page https://helpx.adobe.com/acrobat/kb/set-pdf-passwords-fewer-than-six-characters-long.html and see if that works for you.

       

      ~Amal

      D
      deirdre531Author
      Participant
      September 9, 2022


      Thank you very much for replying to my message! After some more effort on my part I realized that it was my error. 

       

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