Skip to main content
Participant
August 4, 2022
Respondido

Error PDF Preview Handler

  • August 4, 2022
  • 2 respostas
  • 189125 Visualizações

Hi, 

 

I have always been able to view PDF's in outlook and File Explorer without opening them and then one day it stuopped working. I have done the troubleshoot items and made sure its set as the default. No updates have been done and nothing change prior to make it stop working. 

 

It comes up with "This file cant be previewed because of an error in the PDF Preview Handler" 

Is there a fix for this?

Melhor resposta por Ryan299093595utl

I have tried everything I can find to fix the problem with no avail.  I still can't preview PDF files in Windows explorer.

I have:

- reinstalled windows

- uninstalled and reinstalled Acrobat reader

- Made sure the preview box in Acrobat is checked

- unchecked the Enable Protected mode at start up

- turned off  the protected mode

- unchecked Enhanced Security

- rebooted the computer several times

- ran disc cleanup

- installed and ran ccleaner

Is there anything else I can try, short of reformating the drive and reinstalling everything from scratch?


Hello -I also tried various steps posted with no success. Then, I realized my default viewer was Acrobat and not the Acrobat Reader DC application. Once I switched defaults to open in the Reader application, I was able to preview the files within mail and file-explorer as normal. I hope this helps.

2 Respostas

Participant
July 3, 2024

Start > Settings > Apps.  Then do the Modify and Repair Install options for both Acrobat Pro and Reader.  This hiccup is coming from having both Pro and Reader installed together.

Participant
October 1, 2024

I noticed that repair for Acrobat Pro was enough. I didn't have to repair Reader. This problem might occur again if Reader is updated. Just remember to make Acrobat Pro default app for PDF's.

Amal.
Community Manager
Community Manager
August 4, 2022

Hi Joe,

 

Hope you are doing well and sorry for the trouble.

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > Check for updates and reboot the computer once.

Also, please go through the similar discussions i have found as below and see if that helps:

https://community.adobe.com/t5/acrobat-reader-discussions/preview-handler-error-in-outlook-2013/td-p/7708210

https://answers.microsoft.com/en-us/outlook_com/forum/all/pdf-previewer-error/fcfc3bc8-8005-4ac7-a02a-daec4d0f85e4

 

Regards

Amal

Participant
September 20, 2022

Hello Amal,

 

I've got the same issue on PDF Preview Handler as Joe reported. 

This error appared when I single click on a PDF file.

 

 

 

As you suggested, I updated my acrobat DC and my Windows 10 too.

I also followed all the instructions reported in the discussions you posted but the problem is still there. 

My PDF preview on outlook works normally. 

 

My Acrobat DC version is the 2022.002.20212 | 64 bit 

 

Thank you

Martina

Amal.
Community Manager
Community Manager
September 23, 2022

Hi @fit273364832 

 

We are sorry to hear that. I have translated the error message that you have posted in the screenshot and it says : Internal Error Occurred. Would you mind elaborating more about the steps you are doing that lead you to this error message?

 

Also, a small video recording of the issue and the steps you are following would be very helpful.

 

~Amal