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Correct answer Amal.

Thanks. How do you remove 3rd party plugins from Adobe?


Hi there

 

Please check the similar discussion https://community.adobe.com/t5/acrobat-reader-discussions/is-there-a-safe-mode-for-adobe-reader/m-p/3417322 and see if that helps.

 

~Amal

2 replies

D
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Amal.
Community Manager
Amal.Community Manager
Community Manager
April 21, 2022

Hi there

 

Hope you are doing well and sorry for the trouble.

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20117 Installed. Go to Help > Check for updates and reboot the computer once.

 

As you have already tried to repair and reinstalling the application with no luck, please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

Also, try to create a new test user profile with full admin rights in Win and try using the application there and check.

 

You may also go through the help page https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

 

Regards

Amal

W
Wes5CF7Author
Participating Frequently
April 21, 2022

Hi Amal,

1. Version is 2022.001.20117

2. Checked for updates > no updates available

3. Reset Acrobat preferences > no change

4. No need to create a new test user profile, you should be able to replicate this error in your environment since this is a bug that is affecting many users.

 

I've noticed looking at the forums that this is a reoccuring issue with many users. Fill & Sign just appears to crash their Adobe program. This wasn't happening about a year ago so one of Adobe's updates broke this feature. I hope Adobe is looking into this on their end. It used to be a great feature for inserting signatures into PDFs.

 

Thanks.

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 22, 2022

Hi there

 

Thanks for sharing the details, I have tried to reproduce the issue on my end, and it's working fine. (No Crash observed).

Please try using the application in the new test user profile to see if it's an issue with the existing user profile or not.

 

If it still crashes, please collect the Adobe Crash logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html , Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , and Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via document cloud  https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation.

 

Regards

Amal

 

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