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Mark355769823ats
Participant
February 20, 2024
Question

First page duplicated

  • February 20, 2024
  • 1 reply
  • 143 views

When trying to save a PDF, the first page gets duplicated so pages 1 and 2 are the same thing. Then after that it's fine. page 3 is what should actually be page 2. 4 is 3 and so on. This is across all documents and just started happening recently. Any ideas?

 

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    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 20, 2024

    Hi @Mark355769823ats 

     

    Hope you are doing well and thanks for reaching out.

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

     

    What is the workflow/steps you are doing to save the PDF file? A small video recording of the same would be very helpful.

     

    Have you started experiencing this issue recently with the new update?

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20533 installed. Go to Help > Check for updates and reboot the computer once.

    Also, try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that helps.

     

    Let us know how it goes.

     

    ~Amal

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