Participant

Answered

Font not available or can't be used in editing

Forum|Forum|9 years ago
March 27, 2016
15 replies
231505 views

Hello everybody

I've reviewed the forums and have also been in touch with Adobe Support on this directly. But no solution as of yet. Would be grateful for any guidance.

I've just purchased Acrobat DC because I wanted to be able to edit PDFs. The file that I am trying edit is using the font: "Officina Sans ITC Book".

However when I try to edit text in the file, it automatically defaults to a different font (Minion Pro) and a message pops up

"The original font Officina Sans ITC Book is not available or can't be used in editing. Adobe Acrobat DC is using the font Minion Pro in its place."

To resolve this, I purchased the "Officina Sans ITC Book" font package and downloaded it to my computer. It's working fine when I try to use it in Word. However, I still can't use it in Acrobat.

In the Adobe Distiller settings, the font is listed there as "always embed" under the "font settings".

Does anybody have any ideas? My company always use this font, so I need to find a way around this.

Thanks for your help

Conor

Correct answer alexp94554436

Find your font on: https://fonts.adobe.com/

Make sure you are logged in.

Toggle "activate all fonts", once you've found the font you need.

Close all of Adobe products.

Make sure you are logged into creative cloud.

Restrart your PDF then finally try to edit your PDF again.

This worked for me! Good luck.

Alex

R

RICHARD27579920ll3f

Participant

To add to the other comments and for future people looking for a solution. You will need to restart your Adobe product after installing it via the Creative Cloud App, otherwise, it won't work.

J

Jeff33216685ikc1

Participant

Open Creative Cloud APP

Click on Adobe Fonts, then Uploadad Fonts

Open C:\Windows\Fonts, then open the Arial family of fonts, in File Manager

Drag "Arial Regular" (Arial.ttf) , and/or whatever other fonts aren't working, to the Uploaded Fonts window (you may need to click Add More to get the window where you can drag the font file)

In Acrobat, Click Edit/Preferencs/Page Display and Uncheck "Use Local Fonts"

Close Acrobat, restart computer for good measure, it should work, at least it did for me.

A

amyando

Participant

I fixed this issue by going into the Creative Cloud app, and it turned out my font hadn't downloaded properly. I clicked download family within Creative Cloud and then I could use the font in Adobe Acrobat. Hope this helps someone!

R

RiptideGirl

Participant

Unfortunately, it didn't work for me. This issue is extremely frustrating. I appreciate your suggestion; it was definitely worth a try.

Abambo

Community Expert

Is the font a font from Adobe fonts? Load it onto your system. If not, is the font locally on your system? If not, you need to find the font.

ABAMBO | Hard- and Software Engineer | Photographer

J

John28109229yshw

Participant

2023, still having the exact same problem.

PDF uses the Noto Sans script, editing the pdf changes to Minion.

Went to Adobe Fonts. Yes, I ensured I was logged in. Downloaded the Noto Sans family of fonts. Activated them all.

Closed Adobe Acrobat Pro, then reopened the troublesome file. Went to Edit. Noto Sans not in the font list, defaulted to Minion again.

Closed entire computer and restarted. Reopened troublesome file. Guess what? Still no Noto Sans font when I go to edit.

Very disappointing.

J

John28109229yshw

Participant

Found my own fix, no thanks to Adobe or it's font selection.

I went to Google Fonts and downloaded the Noto Sans family of fonts, then opened Windows fonts and manually added each of the fonts there. They now appear in all my Microsoft Office apps as well as Adobe.

Abambo

Community Expert

This works because the Noto font is a Google font.

ABAMBO | Hard- and Software Engineer | Photographer

alexp94554436Correct answer

Participant

Find your font on: https://fonts.adobe.com/

Make sure you are logged in.

Toggle "activate all fonts", once you've found the font you need.

Close all of Adobe products.

Make sure you are logged into creative cloud.

Restrart your PDF then finally try to edit your PDF again.

This worked for me! Good luck.

Alex

S

ShowCo

Participant

Sure but what if your font (which you've installed locally) can't be found on Adobe Fonts?

There's no reason that user-installed fonts should be inaccessible on an internationally released document creation and editing platform. I think that's the gist of most of the complaints on this thread, and mine as well.

Abambo

Community Expert

Some fonts are not recognized, because the PDF creation process changed the font name. I'm not sure why this happens, but I had that a few times with very old fonts.

ABAMBO | Hard- and Software Engineer | Photographer

D

docnasef

Participant

Same issue as everyone else. I am experienceing the same exact thing. It will allow me to edit one word but the second I move to another word or text or box it defualts to Geneva with the error message.

Its REALLY ridiculous how many people have complained about this same issue and there still hasn't been a solid resolution.

I have downloaded the font again to CC and installed it again, refreshed and synched the font again and again. Shut down adobe and the whole computer, restarted and still SAME EXACT ISSUE!!

ADOBE these are paying customers here.... are you even aware of the issue or should we start looking elsewhere for more reliable pdf editors and better customer service ????!!!! #adobe

Abambo

Community Expert

The font issue is a complex one. Please look at the excellent advice from @Test Screen Name in this thread.

ABAMBO | Hard- and Software Engineer | Photographer

D

docnasef

Participant

Thanks for your reply

and apologies if I could not quite follow you

which thread exactly ?
could you please hyperlink that here?

I just followed the link you posted " @Test Screen Name"

and could not quite find it

i would appreciate any help I can get!
I do not quite understand why in a pdf editing software changing the text (if available on the computer and in the pdf fonts list) should be that "complex" in the first place ?!!

thank you

BFX2000

Participant

If you are not seeing the fonts in your applications (Acrobat, photoshop etc).
Go to Creative Cloud app > Preferences> Service > Adobe Fonts and turn Font off and then back on and it will sync

S

sadkatttt8

Participant

Same issue as everyone else. I am experienceing the same exact thing as @editbreath. It will allow me to edit one word but the second I move to another box it defualts to Geneva with the error message. Its ridiculous how many people have complained about this same issue and there still hasn't been a solid resolution. HELLO ADOBE?! ANYONE THERE?!

S

s7media

Participant

I'm also having this issue.

What's particularly annoying is that the problem nearly always is with fonts fetched from Adobe Fonts. It nearly always changes them to Geneva when editing and typing over an existing document.

I wonder if this is an OpenType or TrueType issue? TTF seems to work ok.

I'm on Mac. Tried unsyncing and resyncing fonts with no luck.

P1pps

Participant

It happens equally with any fonts obtained from anywhere. You would think that Adobe would have gone to the trouble of resolving this for their paying customers after so many years of this issue existing.

Abambo

Community Expert

Do the exact fonts exist on your system? I have this only with documents that have not been created by me recently on my machine.

ABAMBO | Hard- and Software Engineer | Photographer

T

tomj98781920

Participant

Hi there,

Just come across this issue myself. Found a resolve, not sure if this will work for everyone. I was trying to edit a PDF that was using the Calibri font which I didn't have on my macbook. I then went and downloaded it using an external website but I couldn't use in it Acrobat. Acrobat uses fonts from 'Adobe Fonts' since the newest CC update. I found and downlaoded the font on Adobe Fonts and its now working.

Hope this helps

S

smadler

Participant

This solution worked for me as well

C

Craig Bullock

Participant

I just had this problem and found this thread. I went to https://www.opensans.com/ and downloaded the font pack, Unzipped it and installed by dragging and dropping the files to Settings > Personalisation > Fonts

Y

y.sree

Participant

Same problem here. i have downloaded and enabled the fonts. still not working

E

Eye of Newt

Participant

Same problem! Would love a response. I've downloaded and installed the fonts, verified them, and they work fine in word, but if I have to do a last minute word change in a pdf...can't do it. Have to go back to the designer/original to get this simple thing done. Costs time.

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