Participant

Question

Fonts issues Adobe 2020 and macOS Sonoma

Forum|Forum|2 years ago
October 5, 2023
20 replies
33483 views

A user reported that he could not change fonts in Acrobat when editing PDF documents.
The system used: Macbook Pro Intel + Adobe Acrobat 2020

How we edit PDF documents:

- Click on the Edit PDF button
- Select the text
- Change the font by selecting the fonts available in the dropdown box.

Odd behavior noticed:

- When hovering over the available text the selection is not highlighted
- When a font is selected, the font changes once but reverts to the font Helvetica.
- After this, other fonts can not be selected.

- When we try to select another font it reverts to Helvetica.

Issue confirmed
I was able to confirm the issue on a brand-new laptop with a fresh install of Acrobat 2020.
I did update Acrobat by going to About-->Update.

Workaround:
At this point, our only sure fix is to downgrade to the previous macOS release.

ADOBE HELP!
I have a fleet of 20+ laptops that by company policy I must update soon.

Show previous replies

B

Bobby31581201u8i8

Participating Frequently

Surely we can ask for our money back on this as it isnt working?
There has been a solution promised in a "future update" for the last 4-5 months at least!

Sort it out, this is getting boring now

Amal.

Community Manager

Hi there

We don't currently have a specific timeline for fix, as our engineering team is actively working on it. As soon as we receive any updates or information about the progress, we will be sure to share them with you.

Thank you for your patience and understanding

~Amal

P

peterfri

Participating Frequently

as I told you the problem is fixed in the subscription version. I don't understand why there is a difference between Acrobat pro 20 and Acrobat Subscription.

M

milkboy31

Participating Frequently

Same issue here. Looking for a fix Adobe...

Amal.

Community Manager

Hi there

I trust this message finds you well and I apologize for any inconvenience this issue may have caused.

Rest assured, our engineering team is already on top of it and is diligently working towards a resolution.

Anticipate the fix to be incorporated in an upcoming release.

We sincerely appreciate your understanding and patience throughout this process.

Thank you for your cooperation.

~Amal

C

cstipi37291273

Participant

Hi Amal,

The bug will be fix with the Quarterly update ?

So the release target i mid-may ?

Thank you 🙂

Luc

D

Dee2

Participant

Definitely began happening AFTER Mac Sonoma update. NEVER before the update. My Adobe is up to date. It is also spontaneously quitting. I have tried multiple files: Simple text only, files with photos, form files, etc. Please fix asap as downgrading to Ventura is not an option I have.

D

DrPolicy

Participant

I agree. Thanks for adding that the program now shuts down and quits since upgrading to Sonoma iOS. I don't expect Adobe to fix the issues. Their support ends in December and in addition, they want us to move to subscription-based use.

M

mikehalloran

Participating Frequently

Does the subscription version have this issue? Does anyone actually know?

G

gbnyc

Participant

I have the same issue, with Adobe Acrobat 2020, ever since updated to OS Sonoma. Is Adobe ever going to fix this bug?

D

DrPolicy

Participant

I dint think they will despite comments to thr contrary from Abode staff. Support for this version ends in June 2025, 14 months. Most people will mobe away from it then anyway. And Adobe wants us to move to Creatve Cloud subscription-based so its a both a disincentive and a waste of their resources to fix this. Likely we're stuck with it.

L

LuckySlam

Participating Frequently

Same problem, plz fix it.

Btw, plz god, remove MacPDFM...

F

Fent0r

Participant

Any followups?

D

DrPolicy

Participant

It's now March 4, another 60 days, and no fix. I suppose Adobe isn't going to remedy this problem given it has persisted at least since this was posted in October 2023.

D

default17lxnfkr1g78Author

Participant

The issue persists, going on two months without a solution.
Reverting works for our operations department since we have a setup that allows for easy swapping of equipment.
I'm now dealing with issues at the management level and I CAN NOT SIMPLY REVERT TO THE OS PRIOR TO SONOMA.
Also, reverting to the OS is not a solution. I hope Adobe is not telling customers that the solution is to
"Revert the OS".

This is now affecting our ability to keep our systems patched and in compliance with our security policies.
I can not keep our laptops on an old version of Mac OS.

We are looking to update our processes so that we do not depend on Acrobat for our tasks.
If Adobe does not provide a solution we will be forced to move away from the product.

L

LuckySlam

Participating Frequently

The end of support for Acrobat Pro 2020 is 06/01/2025.

Adobe want you to subscribe to Adobe CC, i guess this bug will never be fix.

Have you heard about Run-time error '53' ? This bug was reported years ago...

D

default17lxnfkr1g78Author

Participant

Yeah, the Run-time error is annoying. But doesn't this happen when launching MS Word?
If so, it is not a new issue.

I found that if you remove the folder /Library/Group\ Containers/UBF8T346G9.Office/User\ Content.localized/
located under the logged-in user's home directory the Run-time error goes away.
If Adobe is updated the error may occur again.

We use Jamf to manage our laptops and I have a script that users can run via the Jamf Self Service app.
Sharing the script, hope it helps.

loggedInUser=$(/bin/ls -l /dev/console | /usr/bin/awk '{ print $3 }')
rm -rf /Users/$loggedInUser/Library/Group\ Containers/UBF8T346G9.Office/User\ Content.localized/

The first line sets the varialbe loggedInUser to the username of the person running the script.
The second line removes the content.localized folder for that user's profile.

J

Jennifer33477004zpeo

Participant

Same issues. Please fix ASAP!

Amal.

Community Manager

Hi there

Our engineering team is aware of the issue and working on the fix.

We will share the update as soon as we get any info.

~Amal

P

peterfri

Participating Frequently

there is a new version of Acrobat: 2020.005.30539

the font issue problem is not fixed, but it is a little bit better, little mistakes can be changed for a short time, but then again the problem is the same.

One thing is solved: Now it is possible to print to non-postscript Printers, in earlier versions Acrobat crashes.

T

tinob93663372

Participant

Facing the same issue with

Adobe Acrobat Pro 2020
2020 Release (Classic) Version 2020.005.30524
on macOS Sonoma 14.1

B

Bobby31581201u8i8

Participating Frequently

Im having the same issue too...

Weird thing is, i can select some fonts if i make the text bold, however if it is left as normal i cannot select any different fonts - Anyone seeing this too?

Ultimately unable to select any font if left as standard.

I have uploaded the logs as per Adobe staff member request - not sure what you will get from it ?

The truth of the matter is there is a major bug and it seems to be affecting a lot of people!

B

Bobby31581201u8i8

Participating Frequently

Logs submitted, details below if required... This is really quite frustrating to say the least!

AdobeLogs_20231027_194905_229-mac-GS.zxp

AdobeLogs_20231027_194700_453-mac-GS.zxp

AdobeLogs_20231027_194607_208-mac-GS.zxp

Amal.

Community Manager

Hi there

Thanks for sharing the logs, please give us some time to get them checked.

We will share the update soon.

~Amal

Amal.

Community Manager

Hi @default17lxnfkr1g78

I hope you're doing well. Thank you for reaching out to us.

It's essential to determine whether this issue is specific to one PDF file or if it occurs with all PDFs. To troubleshoot, please try opening a different PDF file and see if the problem persists. If the file is stored on a shared network or drive, consider downloading it to your local computer and testing it again.

Additionally, you can attempt to resolve the issue by resetting your Acrobat preferences. Here's a link that provides instructions on how to do this: Reset Acrobat Preference Settings.

If the problem persists after trying the above steps, please consider these further actions:

Create a new test user profile on your computer with full admin rights. Alternatively, if you're using a Mac, enable the root account and try using the application from there to see if the issue persists.
If the issue still hasn't been resolved, we'll need more information to assist you further:
- Please provide a video recording that demonstrates the workflow and showcases the issue.
- Collect Adobe Creative Cloud logs by following the instructions here: Adobe CC Log Collector.

Once you've gathered the necessary information, please upload the log file to any cloud storage service and generate a shareable link. Share this link with us so that we can investigate the problem more thoroughly.

Thank you for your cooperation.

~Amal

D

default17lxnfkr1g78Author

Participant

It's essential to determine whether this issue is specific to one PDF file or if it occurs with all PDFs. To troubleshoot, please try opening a different PDF file and see if the problem persists.

In troubleshooting the user's laptop we tested with different Adobe PDF files.
In the end, we downloaded a "Sample PDF" file - which is a simple PDF with simple text.

Problem persists.

Additionally, you can attempt to resolve the issue by resetting your Acrobat preferences.
We deleted the com.adobe.Acrobat.Pro.plist from the ~/Preferences/ folder.
Problem persists.

Create a new test user profile on your computer with full admin rights.
Tried this and the problem persists.

I must say that this is NOT affecting everyone.
For my needs reverting the OS to Ventura is sufficient.

Amal.

Community Manager

Hi there,

We are sorry to hear that the issue still persists.

Please share the video recording and the Adobe CC logs as asked in the previous message.

~Amal

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