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Office5C64
Participant
December 26, 2023
Question

form text enlarging when sending for e signature

  • December 26, 2023
  • 1 reply
  • 228 views

Text completed in form sizes correctly and saves correctly. But when sending for e-signatures, data in the Invoice and Reason columns enlarge and ends up cut off.  How can I fix this please??

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 26, 2023

    Hi @Office5C64 

     

    Hope you are doing well and thanks for reaching out.

     

    What is the workflow/steps you are doing to send for signature? A small video recording of the same would bw very helpful for more clarity.

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

     

    Also please try to request signature via document cloud https://acrobat.adobe.com/link/home/ and see if that works.

     

    ~Amal

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