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R
Rai Deck
Known Participant
December 16, 2021
Question

Fullscreen Page transitions in PDFs no longer work

  • December 16, 2021
  • 7 replies
  • 4316 views

For years, I've used interactive PDFs exported directly from InDesign to quickly present layouts and designs. This looks best when presented in full-screen mode, where you can use some of the page transitions offered in InDesign, for example. With my new MacBook Pro and MacOS Big Sur and also Monterey, Acrobat no longer shows the page transitions. What am I doing wrong?

    7 replies

    davidp19825766
    davidp19825766
    Inspiring
    April 2, 2026

    I’m wondering how Adobe will pay financial restitution for a software bug that they know about and choose to ignore? I would like some money back

    S
    sethm74763717
    Participant
    June 9, 2022

    MacOS Monterey 12.1/Acobat Pro DC 2022.001.20112

    Just got off a help session which was a completely useless. I was hung up on twice after being transferred to technical support. I was on the phone a total of 45 minutes with no resolution.

    The agent told me that page transitions don’t work in full-screen mode on Acrobat Pro, but that is the only mode they work in. He also said they work in minimized screen mode, which is completely wrong.
    I asked if he could transfer me to someone who knew what they were talking about and he said he wasn’t authorized.
    I am extremely dissatisfied with Adobe right now.

      Lukas Engqvist
      Community Expert
      Lukas EngqvistCommunity Expert
      Community Expert
      December 20, 2021

      Many of the interactive features are depending on Flash technology, I would think this is related.

      JR Boulay
      Community Expert
      JR BoulayCommunity Expert
      Community Expert
      December 20, 2021

      No, PDF page transitions existed long before the SWF format and have nothing to do with it. 

      Acrobate du PDF, InDesigner et Photoshopographe
        Brad @ Roaring Mouse
        Community Expert
        Brad @ Roaring MouseCommunity Expert
        Community Expert
        December 18, 2021

        Can also confirm: definitely related to the Acrobat version 2021.007.20099 Mac version. Transitions failed on Mojave/Catalina/Big Sur for me. Older Acrobat/Systems worked fine, as well as Win10 2021.007.20099.

        R
        Rai DeckAuthor
        Known Participant
        December 19, 2021

        Thanks for your answer. But it's even worse: Unfortunately, the bug doesn't affect any specific version of Acrobat at all, but apparently all versions and also the Reader, as it seems to be a MacOS problem: Under MacOS from Big Sur on, all commands for fullscreen PDF page transitions are simply ignored. Unbelievable that Adobe simply accepts that important program functions can no longer be executed. Some of the Adobe employees responsible for working with macOS operating systems unfortunately seem to be sleeping very very deeply.

         

        Brad @ Roaring Mouse
        Community Expert
        Brad @ Roaring MouseCommunity Expert
        Community Expert
        December 20, 2021

        Apparently, this has been an issue for awhile:

        https://community.adobe.com/t5/acrobat-discussions/acrobat-pdf-page-transitions-not-displaying-or-working-acrobat-pro-dc/td-p/11647618

         

        A
        Aldo222984319dtz
        Participant
        December 17, 2021

        I confirm. Today for the first time in decades of using Acrobat Pro for presentations, the Page transitions completely fail on a PDF generated with Adobe InDesign. There is no explenation for this BUG. We tried several times to reset the page transitions with no result. The only difference, if you set a transition, is that the transition is slower...

        My configuration is MacOSX 10.15.7 Catalina, iMac 27" 2019, latest update of Acrobat Pro (Adobe Suite)...

          A
          Aldo222984319dtz
          Participant
          December 17, 2021

          I just tried a previous presentation form November, 24 2021, where transitions worked perfectly....Also in this file now, suddendly, the transitions don't work!!! (Acrobat Pro DC, Continuos Release, Version 2021.007.20099, Italian)

          JR Boulay
          Community Expert
          JR BoulayCommunity Expert
          Community Expert
          December 16, 2021

          Your "test PDF" works fine for me, Ican see the transitions in FS mode.

          Acrobate du PDF, InDesigner et Photoshopographe
          R
          Rai DeckAuthor
          Known Participant
          December 16, 2021

          Windows or MacOS?

          JR Boulay
          Community Expert
          JR BoulayCommunity Expert
          Community Expert
          December 17, 2021

          Windows 10

          Acrobate du PDF, InDesigner et Photoshopographe
          Eric Dumas
          Community Expert
          Eric DumasCommunity Expert
          Community Expert
          December 16, 2021

          Hi,

          Can you confirm that you have the latest version of the software?

          I just tested using comb transition from InDesign to an interactive PDF, full screen, opened in Acrobat DC.

          It worked as expected.

          Can you share the file or screenshots of your settings?

          R
          Rai DeckAuthor
          Known Participant
          December 16, 2021

          Thanks for the quick reply! it worked on macOS Big Sur or Monterey? 

          my technical data: at work: MacOS Monterey 12.0.1, InDesign v 17.0.1, Acrobat Pro DC 2021.007.20099; or (at home): MacOS Big Sur (latest version), Acrobat Reader (latest version)
          attached a small test PDF. Thanks in advance for testing!

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