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Acrobat PDF / Page Transitions Not Displaying or Working / Acrobat Pro DC

Community Beginner ,
Dec 03, 2020 Dec 03, 2020

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PDF not showing transitions when in full-screen view?

 

====

A PDF that includes page transitions of  "Fade" and "Slow" on ALL pages is no longer showing the transitions. The full screen view only jumps (like a jump-cut) to the next page, it does not do the smooth transition I normally expected.

 

What might I be doing wrong?
Image of the settings I nromally use and my Mac specs below.

 

Replies appreciated!

-- SEAN

Screen Shot 2020-12-03 at 11.42.49 AM.png

 

Specs for me //

• OS = Big Sur 11.0.1
• Adobe Acrobat Pro DC = Continous Release 2020.013.20064
• MacBook Pro (15-inch, 2019, 2.4GHz 8-Core Intel Core i9) 32 GB 2400 MHz DDR4
• Graphics Radeon Pro 560X 4GB

TOPICS
Create PDFs, Edit and convert PDFs, General troubleshooting

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Community Beginner ,
Dec 03, 2020 Dec 03, 2020

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I now have an open case-number with Adobe support. We have escalated to "Tier 2" — I am suspecting that the upgrade to Big Sur OS is causing a confict (but I'm not a trained professional). I will post here once they are able to get back to me.

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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UPDATE:

It's a Bug / They are fixing many / Told to contact them again on Monday December 14th, 2020.

 

DETAILS:

The chat support team from Adobe has confirmed that although this does not seem to be on the "official" bug list, it is an issue caused by the update to Mac OS Big Sur 11.0.1. 

 

Screen Shot 2020-12-08 at 10.32.37 AM.jpg

Screen Shot 2020-12-08 at 10.33.42 AM.jpg

 

REASON WE CARE ABOUT PAGE TRANSITIONS:
It lets me use native professional level software to generate a client-ready (page transition playing) presentation. Lets us use the same PROFESSIONAL InDesign authoring file for other production needs too. I find the page transitions to be important, as it puts Acrobat Pro in class with PowerPoint or Keynote. I hate craking-open Keynote or PowerPoint, and love using this to avoid it. We hope this feature works as-expected soon.

 

We are keeping our support ticket open, and I will follow-up again on Monday.

 

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Community Beginner ,
Jan 11, 2021 Jan 11, 2021

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I have tried a lot to solve the problem. Good to see that it is a bug. 
Were are a month further. Is there any news?

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Community Beginner ,
Jan 11, 2021 Jan 11, 2021

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btw: the transitions don't show on ipad as wel. On Windows 10 no problems with the same documents.

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Community Beginner ,
Jan 11, 2021 Jan 11, 2021

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No update. Unfortunately, I'll have to follow this up. Seems an iOS issue for sure. Please report to support too? Maybe then we can get attention. 

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Community Beginner ,
Mar 29, 2021 Mar 29, 2021

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Hello to all, Ok I have the same problem. I tried with Lightroom and Bridge to assemble a PDF with TRANSITION. When I open it with Acrobat Reader there is no transition:( So I read from your research that this only with Mac 11.2.1. Thank you. I hope Adobe and Mac find's a way to fix this.

 

 

 

 

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Community Beginner ,
Mar 29, 2021 Mar 29, 2021

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It is def an Adobe Acrobat on iOS issue. I hope someone from Adobe notices that "transitions" between pages no longer function. All they do is jump to the next page, no fades.

 

I've given-up for now, but every time I see an iOS update or an Adobe Acrobat update I cross my fingers. 


I'll continue to reply and promise to come back if I hear anything more about it. Keep upvoting and replying, maybe we'll get noticed?

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Community Beginner ,
Apr 15, 2021 Apr 15, 2021

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Thank you Sean, hope Adobe and Apple find a way to fix this. I also move on…

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Community Beginner ,
Apr 26, 2021 Apr 26, 2021

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I've been having the same problem. Good to hear that it's not my mistake. But it sure would be nice to have it fixed. Hellooo Adobe -- are you listening?!?!

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Hello Adobe

It would appear that you have an issue here and there are many of us that are getting quite frustrated with the intergration between the new OS update and your software. Please pay this the atention it deserves we all pay you guys a lot of money each month for a service that is slipping...

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New Here ,
Jun 01, 2021 Jun 01, 2021

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This has been happening to me since last year (2020). I eventually bought a new macbook, installed the latest adobe CC, but the issue remains.

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Explorer ,
Jun 30, 2021 Jun 30, 2021

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Almost 7 months since the original post, and this issue still persists.

All of my Adobe CC apps (including Acrobat Pro DC) are up-to-date, and I'm running the most recent version of Mac OS Big Sur — 11.2.3.

It would be great if Adobe could fix this issue.

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New Here ,
Sep 04, 2021 Sep 04, 2021

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9 months after the original post and still no fix?  Hello Adobe are you listening???

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Community Beginner ,
Sep 04, 2021 Sep 04, 2021

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I'd like to see an Adobe rep reply to us too. This has limited the functionality of PDFs — I miss being able to wow a client with smooth transitions.

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New Here ,
Sep 04, 2021 Sep 04, 2021

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9 months after the original post and still no fix?  Hello Adobe are you listening???

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Community Beginner ,
Sep 08, 2021 Sep 08, 2021

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LATEST

Didn't realise this was a thing until I tried the page transitions for a doc I'm presenting on Friday to a bunch of stakeholders! No biggie Adobe.

9mths and no word from Adobe? That's not good.

A true sense of a brand is how they react when things go wrong. Not right!

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