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Question

Have to reduce file size twice for the reduction to work in Acrobat DC

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I am using Adobe Acrobat Pro DC Version 2022.001.20085 and whenever I try to reduce a file's size, the file reduces by a couple of bytes or tells me that I've reached the maximum reduction. However, if I try to reduce the size again, it reduces, no problem.

How can I fix it so I don't have to do the operation twice?

General troubleshooting

R

Rennacker

Participant

Hi there!

I am also having this same issue!

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T

Ted35804144mip0

Participant

Me too! It's wild to me that PDF performance in Acrobat is abysmal (just scrolling around is clunky and choppy) and I have to reduce the file *twice* in order for it to actually work. This is basic stuff for what is supposed to be (but isn't) industry-leading software.

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Souvik Sadhu

Legend

Hi @Ted35804144mip0,

Hope you are doing well. Sorry for the trouble, and the delayed response.

Reducing PDF size depends on multiple factors, like the depth of details, the layers, and the graphics.

You can learn more on how to get the best results from optimizing the PDFs as per your needs here: Optimizing PDFs in Adobe Acrobat Pro

Hope this helps.

-Souvik

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A

Amboo Srivastava

Adobe Employee

Hi Donna

Could you share a testfile with us to investigate this issue? Also share the OS details (Win or Mac and version). You could send the file directly at asrivastATadobeDOTcom.

Also, could you also let us know if you started seeing this issue in the latest update only?

thanks,

-amboo

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D

Donna2372157400skAuthor

Participant

Amboo,

It is all files I try. I just tried it on another computer and the same thing happened.

I am using Windows 10 Pro, version 21H1, OS build 19043.1645.

I still had this issue before the current update.

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AmbooS

Adobe Employee

Hi Donna

Could you share a video with us demonstrating the issue?

Thanks,

-amboo

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Amal.

Legend

Hi Donna

Hope you are doing well and sorry to hear that.

Please try to repair the installation for the help menu (Win Only) and reboot the computer once and see if that works for you.

Also, try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

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D

Donna2372157400skAuthor

Participant

Thanks, Amal but that did not work. I don't have access to full admin rights.

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Amal.

Legend

Hi there

If it's a work machine managed by IT, please try to get in touch with the IT admin to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

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