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D
Donna2372157400sk
Participant
March 23, 2022
Question

Have to reduce file size twice for the reduction to work in Acrobat DC

  • March 23, 2022
  • 3 replies
  • 1777 views

I am using Adobe Acrobat Pro DC Version 2022.001.20085 and whenever I try to reduce a file's size, the file reduces by a couple of bytes or tells me that I've reached the maximum reduction. However, if I try to reduce the size again, it reduces, no problem.

 

How can I fix it so I don't have to do the operation twice?

3 replies

R
Rennacker
Participant
January 22, 2024

Hi there!

 

I am also having this same issue!

T
Ted35804144mip0
Participant
July 11, 2024

Me too! It's wild to me that PDF performance in Acrobat is abysmal (just scrolling around is clunky and choppy) and I have to reduce the file *twice* in order for it to actually work. This is basic stuff for what is supposed to be (but isn't) industry-leading software.

S_S
Community Manager
S_SCommunity Manager
Community Manager
January 9, 2025

Hi @Ted35804144mip0,

 

Hope you are doing well. Sorry for the trouble, and the delayed response.

 

Reducing PDF size depends on multiple factors, like the depth of details, the layers, and the graphics.

You can learn more on how to get the best results from optimizing the PDFs as per your needs here: Optimizing PDFs in Adobe Acrobat Pro

 

Hope this helps.


-Souvik

A
Adobe Employee
Amboo Srivastava
Adobe Employee
March 29, 2022

Hi Donna

 

Could you share a testfile with us to investigate this issue? Also share the OS details (Win or Mac and version). You could send the file directly at asrivastATadobeDOTcom.

 

Also, could you also let us know if you started seeing this issue in the latest update only?

 

thanks,

-amboo

D
Donna2372157400skAuthor
Participant
April 27, 2022

Amboo,

 

It is all files I try. I just tried it on another computer and the same thing happened.

 

I am using Windows 10 Pro, version 21H1, OS build 19043.1645.

 

I still had this issue before the current update.

AmbooS
Adobe Employee
AmbooS
Adobe Employee
April 28, 2022

Hi Donna

 

Could you share a video with us demonstrating the issue? 

 

Thanks,

-amboo

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 23, 2022

Hi Donna

 

Hope you are doing well and sorry to hear that.

 

Please try to repair the installation for the help menu (Win Only) and reboot the computer once and see if that works for you.

 

Also, try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

D
Donna2372157400skAuthor
Participant
March 23, 2022

Thanks, Amal but that did not work. I don't have access to full admin rights.

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 24, 2022

Hi there

 

If it's a work machine managed by IT, please try to get in touch with the IT admin to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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