When I start using pdf files the documents suddenly close out without any given reason.
I have then to re-open it and it closes again.
After several attempts the file seems to be steady and then I can work but it is been really anoying considering I have a customer in front of me waiting.
I really appreciate any support
Regards
Hi @Jorge3724198316bh
Hope you are doing well and sorry to hear that
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20736 installed. Go to Help > Check for updates and reboot the computer once.
Also try to repair the installation from the help menu (Win Only) and see if that works.
Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082
You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.
~Amal
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