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Correct answer Amal.

Hi @Paul27853089a1m9 

Hope you are doing well, and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20281 (Mac) or 22.3.20282 (Win) installed. Go to Help > Check for updates and reboot the computer once.

 

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

Also, please go through the help page https://community.adobe.com/t5/acrobat-discussions/change-font-colors-in-fill-amp-sign-tool/td-p/11612331 and see if that works.

 

Regards

Amal

1 reply

Amal.
Amal.Correct answer
Legend
January 9, 2023

Hi @Paul27853089a1m9 

Hope you are doing well, and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20281 (Mac) or 22.3.20282 (Win) installed. Go to Help > Check for updates and reboot the computer once.

 

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

Also, please go through the help page https://community.adobe.com/t5/acrobat-discussions/change-font-colors-in-fill-amp-sign-tool/td-p/11612331 and see if that works.

 

Regards

Amal

Participant
January 11, 2023

Hi Amal
I have tried all that, I had the 22.3.20282 version. Tried to repair etc and none of that worked.
Someone sugested I uninstall it and reinstall. I uninsalled it but now cannot find where to get the download to reinstall, the web site keeps taking me to the payment before i can download it. How do i do this?
Thanks Paul