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J
jped51
Participant
October 3, 2020
質問

How do I stay logged in on Adobe Acrobat Pro DC?

  • October 3, 2020
  • 返信数 1.
  • 9449 ビュー

Everytime I restart my computer I have to re-login to adobe, this should not be the case. What setting do I need to select to stay logged in? I use the lates version of Windows if that helps. thanks for any help you can provide. - Josh

返信数 1

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 5, 2020

Hi Josh,

 

We are sorry for the trouble. As described, everytime you restart your computer you have to re-login to Adobe Acrobat Pro.

 

Please sign out of the application, reboot the computer once and relogin to the application and check.

 

What is the version of the Acrobat DC you are using? To check the version goto Help > About Acrobat and make sure you have the latest version 20.12.20048 installed. Go to Help > Check for Updates.

 

Also, please try to repair installation from the help menu and see if that makes any difference.

 

If it still doesn't work, please try to reset the preferences to default as described here https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?page=1

 

You may also try the following steps and see if that helps:

 

1. Right click on the Adobe Acrobat Icon on desktop.

2. Go to Properties.

3. Under 'Compatibility Tab' Uncheck 'Run this program in compatibility mode' > Click Apply , OK and reboot the computer.

 

Let us know how it goes.

 

Regards

Amal

J
Joe25466454e5d0
Participant
December 26, 2022

I have the same issue. I'm wondering if this just might be a bug that could be resolved by the Adobe team. 

Please kindly fix this issue rather than the usual tactic of making the user jump through hoops.

 

 

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 4, 2023

Hi @Joe25466454e5d0 

 

Hope you are doing well and sorry to hear that.

 

Please go through the help page https://helpx.adobe.com/download-install/kb/acrobat-repeatedly-prompts-for-sign-in.html and see if that helps.

 

Regards

Amal

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