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moss_e
moss_e
Inspiring
April 6, 2026
Answered

How do I stop Acrobat from crashing every time I delete something from the Content Panel?

  • April 6, 2026
  • 12 replies
  • 703 views

Hi!

I’m running Adobe Acrobat Continuous Release Version 2026.001.21367 | 64-bit.

Everything was fine earlier this month. However, by Friday, April 3rd, I started having problems with Acrobat crashing every time I tried to delete text inside a container in the Content Panel.

At first, when I deleted the whole container, it would also make the container below disappear as well, but the physical content on the page would still be there and would re-appear once the file was save.

Then, I had to revise/replace some text in an H2 tag—not all the text but only some–in a 508-compliant PDF. I had a separate replacement PDF with the correct text and my 508-compliant PDF I was working on. In the 508 file, I went into the Content Panel and tried to delete some of the text in a container and it kept crashing. Over and over it crashed. Then, I separated out the text I needed to replace from the rest of its companion and was able to delete it and then copy in the new text.

This is a new development with Acrobat. 

Is anyone else experiencing this sort of issue?

Any help or guidance would be most appreciated.

Thank you,

Erica

      Correct answer michaelv57797510

      The latest update fixed it for me.  2026.001.21483

      12 replies

      Dynamic_future8664
      Dynamic_future8664
      Participant
      May 12, 2026

      This is happening to me too. It makes it very difficult to make my documents accessible. I am surprised this bug hasn’t even received a response yet. This is a critical issue.

      M
      michaelv57797510Correct answer
      Participating Frequently
      May 12, 2026

      The latest update fixed it for me.  2026.001.21483

      th_4209
      th_4209
      Known Participant
      May 13, 2026

      The update fixed it for me for about a week, then it started happening again.  Repairing the installation hasn’t helped unfortunately.

      M
      michaelv57797510
      Participating Frequently
      April 28, 2026

      For me this was updated in the latest update yesterday. 2026.001.21483

      M
      michaelv57797510
      Participating Frequently
      April 22, 2026

      Add me to the list. This is happening to me and it is very annoying. It isn’t ‘sometimes’ it is every time.

        James5E74
        James5E74
        Participant
        April 17, 2026

        Haven’t heard back yet.  In case it helps, here is a crash instance I captured that might be cleaner/easier to examine -- it was on a new Acrobat Pro installation on a fresh Windows 11 installed today (no other apps besides Notepad++). 
        Crash Log ID:  f6d6e23c-157e-4887-bd84-653b4f5761dd
        Log/dump/report files:  https://drive.google.com/drive/folders/1SgLmcdjoNriPyfq-ut1dWuhxkWWHO7vQ?usp=sharing
         

          Metal Head
          Metal Head
          Participant
          April 14, 2026

          I’ve learned that if I delete the offending container info and immediately save the file you can sometimes beat the clock before it crashes.

          I would first do a “save as” to make a new version and then give this a go.

          C
          cherylh2651859
          Participant
          April 14, 2026

          This is happening to our whole team since the update rolled out. It is causing significant delays in our work. We haven’t been able to find a workaround. It makes it very frustrating to do any accessibility work in a file and everythign is taking longer.

            Metal Head
            Metal Head
            Participant
            April 13, 2026

            This is happening to me as well. It is one of the last things on my list preventing certification 

            C
            CM1002
            Participant
            April 10, 2026

            This is happening to me too. I’ve tried everything I can think of to resolve it, but so far nothing has worked.

              James5E74
              James5E74
              Participant
              April 9, 2026

              Deleting images in Content Panel (a common task for some of our users) is a frequent cause of Acrobat crashing which is frustrating our users.  Just noticed it with version 2026.001.21367 | 64-bit on Windows.  We tested, and the exact same operations/same files on Acrobat v25.001.20937 don’t crash -- ever.

                th_4209
                th_4209
                Known Participant
                April 8, 2026

                I am also having this issue as well as the tags not actually populating in the tag panel even though they’re present in both the content and reading order panels.  Trying to add tags to the tag panel just doesn’t work (I manually tag them and they don’t populate) trying to move tags around because they’re in the wrong order after auto-tagging also causes a crash.  All of this since the April 2 update.  It’s making Acrobat pretty much unusable for accessibility tagging.  So frustrating.

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