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moss_e
moss_e
Participant
April 6, 2026
Question

How do I stop Acrobat from crashing every time I delete something from the Content Panel?

  • April 6, 2026
  • 11 replies
  • 527 views

Hi!

I’m running Adobe Acrobat Continuous Release Version 2026.001.21367 | 64-bit.

Everything was fine earlier this month. However, by Friday, April 3rd, I started having problems with Acrobat crashing every time I tried to delete text inside a container in the Content Panel.

At first, when I deleted the whole container, it would also make the container below disappear as well, but the physical content on the page would still be there and would re-appear once the file was save.

Then, I had to revise/replace some text in an H2 tag—not all the text but only some–in a 508-compliant PDF. I had a separate replacement PDF with the correct text and my 508-compliant PDF I was working on. In the 508 file, I went into the Content Panel and tried to delete some of the text in a container and it kept crashing. Over and over it crashed. Then, I separated out the text I needed to replace from the rest of its companion and was able to delete it and then copy in the new text.

This is a new development with Acrobat. 

Is anyone else experiencing this sort of issue?

Any help or guidance would be most appreciated.

Thank you,

Erica

      11 replies

      Show previous replies
      Christa S-K
      Christa S-K
      Participant
      April 6, 2026

      This is happening to me right now, too.

        T
        Community Manager
        Tariq Ahmad DarCommunity Manager
        Community Manager
        April 10, 2026

        Hi ​@moss_e ​@th_4209 ​@Christa S-K 

        Thanks for sharing this experience and for reaching out. We understand how disruptive this workflow can be. 
        While I understand you have tried updating and repairing the app, it didn’t help.
         

        To help us investigate the issue further, could you please share the diagnostic logs? 

        To collect the logs:

        1. Download and run the Diagnostics Utility from:  https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
        2. Click on Start Diagnostics. Ensure advanced logging is checked.
        3. Launch Acrobat, reproduce the issue with your file.
        4. Once done, click Stop Monitoring.
        5. Copy the Log ID and share it with us.

        We would require crash logs as well:  Please check the steps to collect the logs here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

        • Upload logs to any Cloud Drive(One Drive, Google Drive, Dropbox, etc)

        Thank you for your patience and support.

        ~Tariq
         

          James5E74
          James5E74
          Participant
          April 10, 2026

          Thanks in advance.  I sent the log files at completion of the diagnostic, the Log ID is e0c7d84d-5720-4595-b0dc-34db184675d8

          This shared folder has the crash log, memory dump file, and a zipped copy of the above log files (in case they didn't get received):  https://drive.google.com/drive/folders/1K2yJoDqds8JOMGh1mEiHBe4AOq63cHSh?usp=sharing
           

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