Inspiring

Answered

How do I stop Acrobat from crashing every time I delete something from the Content Panel?

Forum|Forum|1 month ago
April 6, 2026
12 replies
703 views

Hi!

I’m running Adobe Acrobat Continuous Release Version 2026.001.21367 | 64-bit.

Everything was fine earlier this month. However, by Friday, April 3rd, I started having problems with Acrobat crashing every time I tried to delete text inside a container in the Content Panel.

At first, when I deleted the whole container, it would also make the container below disappear as well, but the physical content on the page would still be there and would re-appear once the file was save.

Then, I had to revise/replace some text in an H2 tag—not all the text but only some–in a 508-compliant PDF. I had a separate replacement PDF with the correct text and my 508-compliant PDF I was working on. In the 508 file, I went into the Content Panel and tried to delete some of the text in a container and it kept crashing. Over and over it crashed. Then, I separated out the text I needed to replace from the rest of its companion and was able to delete it and then copy in the new text.

This is a new development with Acrobat.

Is anyone else experiencing this sort of issue?

Any help or guidance would be most appreciated.

Thank you,

Erica

Correct answer michaelv57797510

The latest update fixed it for me. 2026.001.21483

Show previous replies

ls_rbls

Community Expert

Hi @moss_e and @Christa S-K ,

Seems like something broke with the planned update for April.

If you're on MS Windows, does this happen even if you repair the installation?

Also, I would assume that MS Windows is updated to its latest version? (just curious).

In any case, are you able to revert to the prior planned update for March 2026 and see if that resolves the issue?

moss_eAuthor

Inspiring

Hi @ls_rbls,

Yes, I’m running the latest version of Word and I have repaired my Acrobat installation and still the same issues are occurring.

I’ve adjusted my workflow to make this work, but simple files are taking much, much longer to process since I have to save more often.

Also, I’ve noticed that when you delete the last container on a page, since there is nothing under it to “disappear” your system crashes.

I haven’t tried rolling back an update yet. I’ll try that and let you know.

Thank you for the suggestion.

Christa S-K

Participant

This is happening to me right now, too.

T

Tariq Ahmad Dar

Community Manager

Hi @moss_e @th_4209 @Christa S-K

Thanks for sharing this experience and for reaching out. We understand how disruptive this workflow can be.
While I understand you have tried updating and repairing the app, it didn’t help.

To help us investigate the issue further, could you please share the diagnostic logs?

To collect the logs:

Download and run the Diagnostics Utility from: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
Click on Start Diagnostics. Ensure advanced logging is checked.
Launch Acrobat, reproduce the issue with your file.
Once done, click Stop Monitoring.
Copy the Log ID and share it with us.

We would require crash logs as well: Please check the steps to collect the logs here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

Upload logs to any Cloud Drive(One Drive, Google Drive, Dropbox, etc)

Thank you for your patience and support.

~Tariq

James5E74

Participant

Thanks in advance. I sent the log files at completion of the diagnostic, the Log ID is e0c7d84d-5720-4595-b0dc-34db184675d8

This shared folder has the crash log, memory dump file, and a zipped copy of the above log files (in case they didn't get received): https://drive.google.com/drive/folders/1K2yJoDqds8JOMGh1mEiHBe4AOq63cHSh?usp=sharing

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