Participant

Answered

How to attach PDF to email for the NEW version of outlook.

Forum|Forum|2 years ago
December 4, 2023
3 replies
7180 views

My adobe keeps trying to send emails with the old vbersion of outlook and it freezes the computer. How do I set it up to work with the new outlook??

Correct answer S_S

Hi @g_1977,

Hope you are doing well. Thanks for writing in!

We are already aware of the issue, but this is something Microsoft has to fix.

Acrobat only calls for the application APIs to launch, however, support for the Old and New UI for Outlook is something Microsoft has to share. Since there is no ETA for the fix from their side, we can do very little on this.

That being said, I will update the thread as and when I hear back from the team on any updates.

More info around this available here: https://adobe.ly/4jfGNWU.

Hope this clarifies your question.

Regards,
Souvik.

N

nick_7112

Participant

Here is a picture. Outlook New is set to default email application for all file types in Windows, I click next here and it opens an email form in the old outlook, there is no option to change the application Adobe is calling default..

G

g_1977

Participant

I'm still having the same problem, it is incredible that Adobe didn't added yet the possibility to send attachments using the New Outlook!

S_S

Correct answer

Community Manager

Hi @g_1977,

Hope you are doing well. Thanks for writing in!

We are already aware of the issue, but this is something Microsoft has to fix.

Acrobat only calls for the application APIs to launch, however, support for the Old and New UI for Outlook is something Microsoft has to share. Since there is no ETA for the fix from their side, we can do very little on this.

That being said, I will update the thread as and when I hear back from the team on any updates.

More info around this available here: https://adobe.ly/4jfGNWU.

Hope this clarifies your question.

Regards,
Souvik.

S

sergio_4743

Participant

Hi! I am having the same problem. When I try to send the pdf directly through Adobe Acrobat Reader, it opens the Old Outlook, instead of the New Outlook. Anyone knows how to solve the problem?

I have the New Outlook configured as the default app to open the mail.

Amal.

Community Manager

Hi @Alison34036969cu0e

Hope you are doing well.

Would you mind sharing the steps you are doing to attach PDF to email? A small video recording of the same would be very helpful.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

~Amal

M

Mark28712908sjev

Participant

The problem seems to be that Acrobat is using outlook.exe rather than the default email app. It should be a simple change for them to make.

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