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A
Alison34036969cu0e
Participant
December 4, 2023
Answered

How to attach PDF to email for the NEW version of outlook.

  • December 4, 2023
  • 4 replies
  • 7929 views

My adobe keeps trying to send emails with the old vbersion of outlook and it freezes the computer. How do I set it up to work with the new outlook??

    Correct answer Souvik Sadhu

    Hi @g_1977,

     

    Hope you are doing well. Thanks for writing in!

     

    We are already aware of the issue, but this is something Microsoft has to fix.

     

    Acrobat only calls for the application APIs to launch, however, support for the Old and New UI for Outlook is something Microsoft has to share. Since there is no ETA for the fix from their side, we can do very little on this.

     

    That being said, I will update the thread as and when I hear back from the team on any updates.

    More info around this available here: https://adobe.ly/4jfGNWU.

     

    Hope this clarifies your question.


    Regards,
    Souvik.

    4 replies

    YasinM
    YasinM
    Participating Frequently
    May 28, 2026

    Hi, did anyone manage to find a solution to this issue?

    Anand Sri Bhattacharya
    Community Manager
    Anand Sri BhattacharyaCommunity Manager
    Community Manager
    May 28, 2026

    Hello ​@YasinM 

     

    I hope you are doing well, and thanks for reaching out. We’re sorry for the trouble you had.

    Could you please share more details about the issue? Do you get any error message? Are you on a Mac or Windows machine, and what is the version? Are you using the Acrobat desktop app or the freeware Acrobat Reader?

    Please ensure you have the latest version of Acrobat installed on the machine: Version: 26.001.21563. Planned update, May 18, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

     

    We’re here to help, just need more info.

    Regards,

    Anand Sri.

     

    YasinM
    YasinM
    Participating Frequently
    May 29, 2026

    Hi Anand, This is the error message -

    We have the latest patch for Adobe, seems to be an issue with Adobe not being able to open New Outlook to send a file as email attachment.

     

    N
    nick_7112
    Participant
    February 17, 2025

    Here is a picture. Outlook New is set to default email application for all file types in Windows, I click next here and it opens an email form in the old outlook, there is no option to change the application Adobe is calling default..

     

      G
      g_1977
      Participant
      April 2, 2025

      I'm still having the same problem, it is incredible that Adobe didn't added yet the possibility to send attachments using the New Outlook!

        Souvik Sadhu
        Souvik SadhuCorrect answer
        Legend
        May 15, 2025

        Hi @g_1977,

         

        Hope you are doing well. Thanks for writing in!

         

        We are already aware of the issue, but this is something Microsoft has to fix.

         

        Acrobat only calls for the application APIs to launch, however, support for the Old and New UI for Outlook is something Microsoft has to share. Since there is no ETA for the fix from their side, we can do very little on this.

         

        That being said, I will update the thread as and when I hear back from the team on any updates.

        More info around this available here: https://adobe.ly/4jfGNWU.

         

        Hope this clarifies your question.


        Regards,
        Souvik.

        S
        sergio_4743
        Participant
        January 22, 2025

        Hi! I am having the same problem. When I try to send the pdf directly through Adobe Acrobat Reader, it opens the Old Outlook, instead of the New Outlook. Anyone knows how to solve the problem? 

        I have the New Outlook configured as the default app to open the mail.

          Amal.
          Amal.
          Legend
          December 8, 2023

          Hi @Alison34036969cu0e 

           

          Hope you are doing well.

           

          Would you mind sharing the steps you are doing to attach PDF to email? A small video recording of the same would be very helpful.

           

          What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20380 installed. Go to Help > Check for updates and reboot the computer once.

          Also try to repair the installation from the help menu (Win Only) and see if that works.

          Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

           

          ~Amal

          M
          Mark28712908sjev
          Participant
          January 8, 2024

          The problem seems to be that Acrobat is using outlook.exe rather than the default email app. It should be a simple change for them to make.

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