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How to install CC-Acrobat/CC-App on Windows ARM with Snapdragon X-processor (Microsoft Surface Pro)

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According to <https://windowsonarm.org/26a238b5-5ea8-41d2-b2a1-b42250aca451> Acrobat runs on Windows ARM with Prism-emulator. Prism-emulator is included in Windows11 24H2 and newer.

Having 2 Microsoft Surface Pro (11. Edition) with Snapdragon X-processor with Windows ARM 24H2.
Download and install Creative Cloud-App. But running CC-App --> CC-App crashes.

In "Creative Cloud.exe" property-window | Compatibility-tab | "Windows on ARM" | "Change emulation settings"-button is greyed out and cannot be activated.

How can I install and run Acrobat? Is there a tutorial available?

J

jonathan_0815Correct answer

Participant

Found a solution!

After a lot of trial and error I finally found the right version of Acrobat for my PC. I am running it on a Surface Laptop 8th edition with a Snapdragon X2 Elite, Windows 11 Pro version 26H1. Like many other users running this on ARM Acrobat was having a hard time installing. I tried many steps but ultimately what worked was this installer from an Adobe help page. I downloaded the Acrobat 32-bit version and was able to run it successfully and sign into my account. All other 32-bit versions I tried or through Creative Cloud had failed previously. Adobe should have had a native ARM version by now but for anyone encountering this issue hopefully it solves it for you as well. It seems like this was a recent release since the page was last updated on September 11th.

https://helpx.adobe.com/acrobat/desktop/troubleshoot/known-fixed-issues.html

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deager1943

Participant

I downloaded the Acrobat_DC_Web_WWMUI.zip file. It contained the setup.exe file. It will NOT run when double-clicked. Previous instruction here says don’t run it from within the ZIP file, but not now to run it?

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Meenakshi Negi

Community Manager

Hi deager1943,

Thank you for reaching out.

To extract the zip file, please follow these steps:

Right-click on the zip file or folder.
Select "Extract All."
Once the extraction is complete, try running the file from the extracted folder.

I hope this information is helpful!

Thanks,

Meenakshi

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S

Sarah3299064606bz

Participating Frequently

You have to download the 32-bit version of Acrobat, as it works with the built-in Prism emulator. If Creative Cloud crashes, it may not be fully supported on ARM yet. You might need to wait for an update from Adobe or try installing Acrobat without using Creative Cloud.

There's a tutorial available to download and install

https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html

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Souvik Sadhu

Legend

Hi @Andreas23802052vbg1,

Hope you are doing well. Sorry for the trouble.

Would you mind trying out the offline installer from here: https://adobe.ly/3DipCVJ

Let us know how it goes.

Regards,
Souvik.

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3421193841r7

Participant

Hi @S. S ,
yes, I found the offline installer by myself.
Today, Acrobat Pro 32 Bit installing was successful on two Microsoft Surfaces Pro Windows11 ARM 24H2 with Snapdragon X-processors.

Great! Many thanks to @S. S and to @Sarah3299064606bz

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