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Participant
May 11, 2017
質問

I did the trial, paid for the subscription, did the activation, it still keeps saying I need to buy. I did the sign out and re-sign back in and it still says I need to buy. Help?

  • May 11, 2017
  • 返信数 1.
  • 164 ビュー

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I did the trial, liked it. Bought the subscription before the trial ran out. Did the activation I thought.  I keep getting the message my trial is over and I need to buy it.  I was able to sign out and sign back in as a member.  What do I do now?

Dudley mom

このトピックへの返信は締め切られました。

返信数 1

kglad
Community Expert
Community Expert
May 11, 2017

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html