I have followed the instructions to cancel my Acrobat pro 7 day trial before the end of the 7th day, but am unable to do so.

Question

I have gone to Manage plans then end servic, then cancel plan, verified identity, and the a blue circle goes round and round and round. I have tied on differenttdays to cancel this plan with the same result

Jeff_A_Wright · Accepted Answer

Thank you for posting to this public discussion forum, @ayejaym.

I am sorry you did not find more value from your evaluations of Acrobat Pro. I can confirm that your subscription is still active.

Please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for information on how to self-cancel your active commitment to Adobe. You will want to complete the process soon, @ayejaym, if you want to receive a refund.

You mentioned you were unable to cancel your subscription, @ayejaym. Did you use the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html? Have you tried using a different device to complete the process?

For more information about our cancellation and refund policy, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

Please update this discussion thread if you have any additional questions, @ayejaym.

ayejaym · Answer

I have been able to get it sorted. Thanks, much appreciated your help.

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