I just downloaded the new Acrobat DC, and I'm having alot of problems with it. It's very, very slow. It has trouble opening/saving/closing/doing anything. Is there anything that can be done to help it run a little more, well, normally?

Forum|Forum|10 years ago
April 9, 2015
15 replies
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Correct answer JimmyDLG

I fixed it! I used the analyze wait chain feature in task manager while opening a PDF and having to wait 12 seconds.. and it showed the wait chain was blocked by the Speech SDK. So I went to my Adobe PDF Plugins folder, which in my case is C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins and deleted the ReadOutLoud.api plugin. (I had to close all instances of Acrobat DC first, and I also had to click the Windows UAC Popup requesting elevated permission to delete the plugin.) Now.. instant Adobe Acrobat DC loads!!

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AcrobatHourGlass

Participant

I want to chime in we just bought a whole bunch of licenses to update Adobe from the stone age of Acrobat 8 (finally got the funding).

We run Windows 7 Enterprise Edition with a mix of Office 2010 and Office 2013. We also have the exact same issues above. I have Acrobat DC on my (IT support) and a test user's PC and it crashes about 10 seconds into opening the application. On the rare occurance it doesn't, menu options delay it and eventually it crashes.

Terrible product and terrible support so far. They tell me the only options are chat or the forums. Chat told me to go the forums as it's not a known issue.

So now I have a user base irate over the cost and non workability.

Rocket95

Known Participant

@ AcrobatHourGlass, That very problem happened to me with Illustrator. I'm on a Mac, but the solution would be the same. Download CC Cleaner and uninstall 2015. Look deep into your User folders in Windows where Adobe places more preferences and leaves older versions of those preferences. Delete any mention of Acrobat leftovers. Reinstall the 2015 apps.

I did this with 2015 and reinstalled and it ran perfectly. I will follow my own advice with Acrobat DC as well. It's no guarantee but clearly when it was the only thing I did differently, then produced a great result, proved to be the problem.

It more or less sucks to do that, but it did work.

Rocket95

Known Participant

I am surprised there are not more forum posts on this. It's by far the slowest CC app now. Simple pdf's can take 10 seconds or more to stop the Apple rainbow wheel from spinning upon closing a document. Quitting, the same result.

I can reproduce 10 of 10 times with nothing else running in the background.

MacBook Pro 2015, 16gb RAM, fastest i7 chip.

Alexander Tardif

Participant

Same issue here. It's molasses. Absolutely HATE this version: it's slow, the interface doesn't match ANYTHING and is NOT intuitive. Worst update ever.

Rocket95

Known Participant

Alexander has raised a good point, now matter how how much deliberation went into the new user interface.

Acrobat DC locked us down to an extra window (recently opened pdf's), locked us into two sidebars left & right. And more than that, gave us no way in the multitude of preferences to turn that off as a choice. For a company that gives us user control of workspaces in other apps, the Acrobat team appears to have little continuity with more considerate user control.

And this is not a rant, but how could you miss this in QA?

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nicknameforme

Known Participant

Just want to chime in that Acrobat DC is painfully sluggish on an ordinarily fast Windows 7 computer. Freezes for long periods of time. Interface is painfully non-integrated... very strangely compartmentalized and a giant step backwards.

I've had it since shortly after it was released and am amazed it hasn't seen a performance update yet. It's really BAD.