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S
szl1973
Participant
May 15, 2023
Question

If a PDF document is opened in Acrobat Pro DC for MacOS, hand tool appears in other apps

  • May 15, 2023
  • 1 reply
  • 968 views

Hi,

If a PDF document is opened in Acrobat Pro DC for MacOS, hand tool appears in other apps instead of the default pointer of the apIf a PDF document is opened in Acrobat Pro DC for MacOS, hand tool appears in other appsp. See the attached exaple video: if a PDF is opened, Excel's pointer randomly switches for the hand tool instead of the cross. If I close the PDF, Excel behaves normally, the pointer is the cross.

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1 reply

Amal.
Amal.
Legend
May 16, 2023

Hi @szl1973 

 

Hope you are doing well and thanks for reaching out.

 

What is the version of the Acrobat DC you are using? To check the version, go to Help > About Acrobat and ensure you have the recent version 23.01.2017X installed. Go to Help > Check for updates and reboot the computer once.

 

Check for any missing/pending updates for Mac OS and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and check.

 

Regards

Amal

S
szl1973Author
Participant
May 23, 2023

Hi,

 

Looks like problem solved with the latest update.

 

Thanks,

Laszlo

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