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In Acrobat Pro DC, I do not have the option for duplex printing on my mac. Any suggestions?

Forum|Forum|8 years ago
November 14, 2017
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In Acrobat Pro DC, I do not have the option for duplex printing on my mac. Any suggestions? When I print from a browser, it works just fine.

Thanks,

Mike

이 주제는 답변이 닫혔습니다.

최고의 답변: Abambo

I managed to work around the problem.

Easy? Sort of

Intuitive? Not at all. I wasted time, ink and brain power to work this out.

Here we go, step by step. Note the choice of "reverse pages" - for some reason Adobe sent the pages in the wrong order as far as my printer is concerned. If Iwere printing one page per side, it probably wouldn't matter.

I am only interested to use Adobe Reader because Preview has developed a knack of crashing whenever I use my printer setup of colour, duplex, two pages per side. I like duplex, two per side as it saves trees and ink.

I also wanted to try a different, paper and ink-saving approach. Namely, to use the print dialogue to save the output as a PDF. The Adobe engineers were one step ahead of there though, in that I get the message that "Preview is not supported". Take that potential paying customer!

In summary, the trick seems to be to set up Reader DC's File > Print... dialogue to send the pages one at a time to the printer, then use the Printer... button to configure the printer to dump them to paper. But beware! The final twist is DC Reader sends the pages to the printer in the wrong order. It shouldn't matter if you only want one page of document per side of printer. But in my hippy, tree-hugging, miser mode of duplex (where the problem started) and two pages per side, I wasted paper and ink.

Here we go, step by step. Note the choice of "reverse pages" - for some reason Adobe sent the pages in the wrong order as far as my printer is concerned. If Iwere printing one page per side, it probably wouldn't matter.


Open File > Print... and choose the pages to print. Remember that page 1 of the page the printer sees is the first page of the range you want to send to the printer, *not* page 1 of the document. Click Printer...	Click Yes in this useless dialogue box (or get rid of it by checking the "do not show..." box first).
Now you are greeted by your printer's driver dialogue. Set it up as you require, then click Print	Finally click Print again, cross your fingers and sit back.

Open File > Print... and choose the pages to print. Remember that

page 1 of the page the printer sees is the first page of the range you

want to send to the printer, not page 1 of the document.

Click Printer...

Click Yes in this useless dialogue box (or get rid of it by checking the

"do not show..." box first).

Now you are greeted by your printer's driver dialogue. Set it up as you require, then

click Print

Finally click Print again, cross your fingers and sit back.

The problem with this are the printer drivers who do not tell the OS that they can do duplex. That way Acrobat can not use that parameter in it's dialogue.

M

mirandaw43096547

Participant

For what it's worth I have had the same problem printing double-sided from Acrobat Pro Dc on an HP Envy 5540 which is about 1 year old. I don't have any printing problem other than in Adobe products. Clearly the claim that the printer drivers are not talking to the OS is nonsense. I used mijcar's suggestion above, which works well thank you, but it isn't a very elegant solution.

Abambo

Community Expert

mirandaw43096547 wrote
Clearly the claim that the printer drivers are not talking to the OS is nonsense.

Nonsense is a great word. What other applications are you using? Please show also a screenshot from those print dialogue box.

ABAMBO | Hard- and Software Engineer | Photographer

J

Jerry23550300tizz

Participant

I am running Mac OS 12 Monterey. Brother has only updated certain printer drivers for use with Mac OS 12. I have a Brother L2340D and it is supported and does not automatically print double sided. I also have a Brother MFC 9340-CDW and Brother has not updated the driver for use with Mac OS 12 and therefore Acrobat automatically prints double sided and I can't change that, not even through the printer's dialogue box. Therfore, you should check the OS system you are using and go to the printer manufacturer's website to see if they have updated the driver for your printer's use with your OS.

M

mijcar

Participating Frequently

I hate to keep disagreeing with you, but I have had my HP OfficeJet Pro 8100 since it was released -- it is really old. HP stopped supporting it on Mac's a number of years ago, but that did not stop Reader and Acrobat from picking up the old driver interface rules and using them. Up until a recent Adobe update in the same six months, and all of a sudden, with no change in HP's printer drivers, Adobe stopping providing double-spaced printing by default. In my mind, this is sloppiness on the part of Adobe.

Additionally, since MS appears to have full access to HP's printer drivers' codes, it would be strange that an Apple product doesn't, especially when MS Office for Mac has exactly the kind of printer interface we appear to want in Acrobat.

Abambo

Community Expert

mijcar wrote
Additionally, since MS appears to have full access to HP's printer drivers' codes, it would be strange that an Apple product doesn't, especially when MS Office for Mac has exactly the kind of printer interface we appear to want in Acrobat.

Microsoft is not Apple is not Adobe...

ABAMBO | Hard- and Software Engineer | Photographer

M

mijcar

Participating Frequently

What I have found is that on a Mac, only Adobe ignores the native interface of the printer in its own user interface. To access the native interface and incorporate its options in the least number of keystrokes, do the following:

1. Open the print dialog

2. Do NOT choose anything (that includes which printer you're using, which pages you're printing, etc.) except ...

3. Click on <printer> at the bottom of the dialog. You will get a warning about losing the wonderful capabilities of Acrobat -- ignore the warning (in fact, choose the option to never display the warning again). The native interface will now pop up.

4. Choose the printer you want; choose duplex or not; if you want to include a cover page from another source (like is done with FAX's), click on <details> and follow that route.

5. Click on <print>. This will take you back to the Acrobat interface where you can now make further modifications or just click <print>, which should give you what you want.

Abambo

Community Expert

This is still true: Re: In Acrobat Pro DC, I do not have the option for duplex printing on my mac. Any suggestions?

mijcar wrote
What I have found is that on a Mac, only Adobe ignores the native interface of the printer in its own user interface.

This is a wrong assumption. Adobe presents a first screen, where it puts options that are needed for correctly printing a document. To avoid having people to pass to a second screen, it also tries to include the duplex (print on both sides) option. It can do that only and really only when the printer driver passes the correct information to the OS which in turn passes that information to the applications. Some printer drivers, however, do not pass the information on and keep their capabilities a secret.

In that case Acrobat has no choice as to assume that the printer does not duplex printing. This forces the user to go to the second, printer driver owned dialogue, to set the right parameters.

There is nothing Adobe can do to improve this situation. Users should ask the printer manufacturers for conforming drivers.

ABAMBO | Hard- and Software Engineer | Photographer

Adorobat

Community Manager

Hi Mike,

As mentioned, you are not getting an option for duplex printing on Mac, could you try clicking "Multiple" under print dialogue box and see if print on both sides of paper option is visible:

Below is the screenshot:

Let us know how it goes.

Shivam

Beast_Of_Bodmin

Participant

I have the exact same problem.

iMac:

Model Name: iMac

Model Identifier: iMac14,2

Processor Name: Intel Core i7

Processor Speed: 3.5 GHz

System Version: macOS 10.12.6 (16G1036)

Acrobat Reader DC

Architecture: x86_64

Build: 18.9.20044.251705

AGM: 4.30.72

CoolType: 5.14.5

JP2K: 1.2.2.39492

This page implies all should be well, but it is not.

Here is my view of the Print > File form. No duplex option.

When I choose "Multiple", I don't see any improvement.

Beast_Of_Bodmin

Participant

I managed to work around the problem.

Easy? Sort of

Intuitive? Not at all. I wasted time, ink and brain power to work this out.

Here we go, step by step. Note the choice of "reverse pages" - for some reason Adobe sent the pages in the wrong order as far as my printer is concerned. If Iwere printing one page per side, it probably wouldn't matter.

I am only interested to use Adobe Reader because Preview has developed a knack of crashing whenever I use my printer setup of colour, duplex, two pages per side. I like duplex, two per side as it saves trees and ink.

I also wanted to try a different, paper and ink-saving approach. Namely, to use the print dialogue to save the output as a PDF. The Adobe engineers were one step ahead of there though, in that I get the message that "Preview is not supported". Take that potential paying customer!

In summary, the trick seems to be to set up Reader DC's File > Print... dialogue to send the pages one at a time to the printer, then use the Printer... button to configure the printer to dump them to paper. But beware! The final twist is DC Reader sends the pages to the printer in the wrong order. It shouldn't matter if you only want one page of document per side of printer. But in my hippy, tree-hugging, miser mode of duplex (where the problem started) and two pages per side, I wasted paper and ink.

Here we go, step by step. Note the choice of "reverse pages" - for some reason Adobe sent the pages in the wrong order as far as my printer is concerned. If Iwere printing one page per side, it probably wouldn't matter.


Open File > Print... and choose the pages to print. Remember that page 1 of the page the printer sees is the first page of the range you want to send to the printer, *not* page 1 of the document. Click Printer...	Click Yes in this useless dialogue box (or get rid of it by checking the "do not show..." box first).
Now you are greeted by your printer's driver dialogue. Set it up as you require, then click Print	Finally click Print again, cross your fingers and sit back.

Open File > Print... and choose the pages to print. Remember that

page 1 of the page the printer sees is the first page of the range you

want to send to the printer, not page 1 of the document.

Click Printer...

Click Yes in this useless dialogue box (or get rid of it by checking the

"do not show..." box first).

Now you are greeted by your printer's driver dialogue. Set it up as you require, then

click Print

Finally click Print again, cross your fingers and sit back.

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