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E27464756blch
Participant
October 29, 2023
Question

Include Comments in Word

  • October 29, 2023
  • 1 reply
  • 635 views

There is an option when converting PDF to Word (.docx) to include comments. I have selected that option; however, the comments aren't porting over. Please help.

    This topic has been closed for replies.

    1 reply

    Amal.
    Amal.
    Legend
    October 30, 2023

    Hi @E27464756blch 

     

    Hope you are doing well and thanks for reaching out.

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

     

    What is the workflow/steps you are doing? Please share a small video recording of the same for more clarity.

    What is the version of the Acrobat DC and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20360 installed. Go to Help > Check for updates and reboot the computer once.

    Try to repair the installation from the help menu (Win Only) and see if that works.

    You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works.

     

    Let us know how it goes.

     

    Regards

    Amal

    E
    E27464756blchAuthor
    Participant
    October 30, 2023
    • I am on the most current version
    • it happened with multiple files
    • Mac OS Sonoma 14.0
    • Adobe Acrobat Pro
    • After I clicked on literally every comment in the PDF, they showed in the Word document. It would be beneficial if they showed using the same functionality as Word. Please add that as a feature request.
    Amal.
    Amal.
    Legend
    October 31, 2023

    Hi there

     

    Would you mind sharing a small video recording of the steps you are doing and the issue you are experiencing for a better understanding?

     

    Also,  collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

    Regards
    Amal

     

    ~Amal

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