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lisas98531558
Participant
Jun 21, 2015 2:50 PM UTC
Answered

Installation Problem: IMSLIB not found. Acrobat Services will not work.

Hi,

Just installed Acrobat Pro DC through Creative Cloud.

Upon opening for the first time, I get the pop up "Installation Problem: IMSLIB not found.  Acrobat Services will not work."

I've tried uninstalling, running the Acrobat cleanup tool, restarting and re-installing through CC, and still get the same error.

Any ideas?

Thanks,

AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
Jun 28, 2015 3:45 PM UTC

Hi Lisa,

Please uninstall Adobe Acrobat DC using the CC cleaner tool, restart your computer & reinstall it using this link Free Acrobat Pro DC | Download Adobe Acrobat Pro DC free trial.

Let me know if the issue persist.

Regards,

Aadesh

32 replies

Participant
Sep 25, 2018 1:45 PM UTC

I am also experiencing this problem when opening (my purchased) Acrobat DC Pro on my Macbook Pro. Most of the suggestions above seem to relate to Windows. Anyone got any suggestions for a fix for Mac?

Additional info: I don't have Photoshop; Fill & Sign function also not working - the document simply disappears.

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Participant
Sep 26, 2018 10:39 AM UTC

Actually, scrub that. I found and uninstalled an earlier version of Acrobat Reader that was obviously conflicting with the newer version and now everything's working as it should.

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tarekg43778959
Participant
Feb 19, 2018 4:17 PM UTC

The  Final Solution for  Acrobat Reader DC missing  (IMSLib.dll) is :

1- Copy (IMSLib.dll) File from :

C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P6

And past into :

C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\imslib.dll

Done .

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pietroc95758750
Participant
Feb 20, 2018 7:07 AM UTC

Bravissimo. E' la soluzione giusta. Semplice ed efficace.Perchè non la suggeriscono i tecnici di Adobe che rispondono e che fanno tutti i saputelli? Ti fanno reinstallare tutto provare e riprovare soluzioni quando la soluzione era così semplice?

Andate a scuola ignoranti...

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Participant
Jan 12, 2018 9:10 AM UTC

If you recently upgrade your OS, you may have some issues on the C:\Program files (x86)\Common\Adobe folder and subfolders.

Unfortunatly you will have to take ownership of all folders included in the Adobe foler.

Right click on each subfolder --> Properties --> Security Tab --> advanced --> Change Owner, and add you current account to Owner, think about to click on apply to subfolders and Objects, click Ok and close, you will be able to delete all contents

You maybe will ahve to delete AGS services through WIndows Service if it is till running

With cmd on admin mode, type sc delete "name of the hightlighted service"

With admin rights if you do this you will be able to install and run without error the Acrobat DC soft

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Participating Frequently
Oct 31, 2017 2:09 AM UTC

Adobe common don't propose stupid answers as Microsoft !!! uninstall all reinstall and get same error or issue !!!

Even more how you can mark it as "ANSWERED" !!! ???

Be Constructive & first check your solution by self !!!

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nicguy59
Participating Frequently
Nov 16, 2017 4:49 PM UTC

Can't fix my error with the provided "Answer".  It doesn't work for my machine.  Windows 7 with a SSD as my boot drive.

The only Acrobat Cleaner Tools I've found are for stand-alone Acrobat Pro installations, and I am a CC user.

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Participant
Oct 2, 2017 10:20 AM UTC

I found a way to solve the problem:

1. Download the IMSLib.dll from this link: https://www.dllme.com/dll/files/imslib_dll.html

2. Copy all the content to this folder: C:\Windows\System32\ (suppose you are installing windows on C drive).

3. Done!

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cathy_70014046
Participant
Sep 8, 2017 2:13 PM UTC

I have Adobe Acrobat Reader DC that I paid for. Everything was working fine and then one day I opened a PDF file and received the above message regarding IMSLib. All the suggestions for fixing the problem refer to the free copy. Any suggestions, my husband uses the program for his business.

Thank you very much!

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Participant
Jan 23, 2017 1:02 PM UTC

I just Received a pop up after getting the IMSLIB missing message to go and download the adobe application manager that my key was missing or corrupt.

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Known Participant
Dec 29, 2016 6:29 AM UTC

Typical Adobe.  No solution.  Everyone is guessing.   They know this is a problem.

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felix kim
Participant
Apr 8, 2016 3:21 AM UTC

I've got resolved the problem relrated to Acrobat DC starting errors.

"IMSLIB not found. Acrobat Services will not work"

Resolution procedure is basically deletion of following folders related to Acrobat.

Step. 1: Cleaning with Adobe Reader and Acrobat Cleaner Tool available at http://labs.adobe.com/downloads/acrobatcleaner.html

Step. 2: Manual Deletion of C:\Program Files (x86)\Common Files\Adobe

Step. 3: Manual Deletion of C:\Users\USER_ID\AppData\Local\Adobe

  • Folders related to Step. 2 and 3 are protected by permission.  Hence I used MS powershell with Administrator privilege.

Step. 4: Installation of Acrobat DC available at Download Pro or Standard versions of Acrobat DC, XI, or X

If above procedure fails, please find "Adobe" folders in your PC and remove it using powershell with admin privilege.

FYI,

Adobe ARM lives in :\Program Files (x86)\Common Files\Adobe\ARM\1.0

Adobe AAM lives in C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager

Hope the information is helpful to you.

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Participant
Jul 26, 2016 6:18 PM UTC

I found one more thing that can cause this problem. I had set my default installation directory for programs to a secondary drive - not the Windows default of C:\Program Files (x86). I repeatedly got the IMSLib error. I tried all the above recommendations and nothing fixed it. I finally changed the installation directory back to the Windows default on C: (you have to use RegEdit) and reinstalled. Everything worked fine. So add that to your troubleshooting options!

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Netizenxero
Participant
Mar 31, 2016 6:16 PM UTC

My issue ended up being a memory error.  I ended up replacing the memory, formatting my machine, and now everything works well.  This however is specific to my machine, and I don't know if it would apply to any of the other posters here.

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