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lisas98531558
lisas98531558
Participant
June 21, 2015
Answered

Installation Problem: IMSLIB not found. Acrobat Services will not work.

  • June 21, 2015
  • 16 replies
  • 189162 views

Hi,

Just installed Acrobat Pro DC through Creative Cloud.

Upon opening for the first time, I get the pop up "Installation Problem: IMSLIB not found.  Acrobat Services will not work."

I've tried uninstalling, running the Acrobat cleanup tool, restarting and re-installing through CC, and still get the same error.

Any ideas?

Thanks,

    Correct answer AadeshSingh

    Hi Lisa,

    Please uninstall Adobe Acrobat DC using the CC cleaner tool, restart your computer & reinstall it using this link Free Acrobat Pro DC | Download Adobe Acrobat Pro DC free trial.

    Let me know if the issue persist.

    Regards,

    Aadesh

    16 replies

    Show previous replies
    andrebGFA
    andrebGFA
    Participant
    March 31, 2016

    I uninstalled several times using the CC Cleaner tool and the same message keep appearing. My OS is Win 10.

    It just seems that to many people have the same problem? In the first place it is a mission to get Adobe Creative Cloud to install. Every uninstall and download cost people data. Adobe surly you can come-up with a better solution!!

    Not even a help desk to speak to?

      B
      bodywise02
      Known Participant
      January 11, 2017

      Typical Adobe.  No solutions to problems that they are ell aware of.   They take your money.  They provide no service.

        felix kim
        felix kim
        Participant
        March 31, 2016

        I have same issue. And tried all the procedures described in this page but all failed.

        When I tried to install Adobe Application Manager, I got an error such as "Initialization Failed in Install Program", translated from Korean error message to English.

        I have nothing to do any more.

        Is there new solution?

        Kislow
        Kislow
        Participant
        November 3, 2015

        Hi all,

        All the mentioned solutions did not work for me. However, by installing "adobe application manager" all the error messages I was getting disappeared.

        Regards,

        Kadir Islow

        darthdunk
        darthdunk
        Participant
        March 8, 2016

        Agreed Kislow - I had uninstalled that app (thinking I didn't need it) and started getting this error. Now after reinstalling, everything seems to be working.

        Netizenxero
        Netizenxero
        Participant
        September 27, 2015

        I am having the same issue, however I cannot seem to find the option to deactivate and reactivate the creative cloud package through photoshop.  I have tried uninstalling and reinstalling Acrobat several times in several ways, each time with no change.

        I did a search for instances of IMSLib.dll on my hard drives, and here are the folder locations of the instances I've found:

        C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\x64

        C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7

        C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P6

        D:\Program Files\Adobe Premiere Pro CC 2015

        D:\Program Files\Adobe Photoshop CC 2015

        D:\Program Files\Adobe After Effects CC 2015\Support Files

        D:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCLibrary\js\node_modules\node-imslib\IMSLib\libraries\win32\Release

        Keeping in mind that before I installed Creative Cloud, I set up Windows 10 to install all programs to the D: (secondary drive) instead of C: (Where Windows is installed).  Does any of this help?

        webmanSMP
        webmanSMP
        Participant
        September 16, 2015

        Hello,

        Having the same issue. Tried all the suggestions. None of them work for me. Can I get a solution for this error, please?

        Thank you.

        A
        ablackshear1958
        Participant
        September 26, 2015

        I don't own Photoshop - any suggestions ?

        C
        charlesh99027842
        Participant
        September 30, 2015

        Same problem. No Photoshop installed. I installed with the directions on this page:

        Creative Cloud Help | Deploying Adobe Acrobat

        AadeshSingh
        Community Manager
        AadeshSinghCommunity ManagerCorrect answer
        Community Manager
        June 28, 2015

        Hi Lisa,

        Please uninstall Adobe Acrobat DC using the CC cleaner tool, restart your computer & reinstall it using this link Free Acrobat Pro DC | Download Adobe Acrobat Pro DC free trial.

        Let me know if the issue persist.

        Regards,

        Aadesh

        lisas98531558
        lisas98531558Author
        Participant
        July 20, 2015

        Still issue.  Tried a direct install of Adobe DC and via Creative Cloud.  Same error about the IMSLIB file.

        Anubha Goel
        Community Manager
        Anubha GoelCommunity Manager
        Community Manager
        July 20, 2015

        Hey lisas98531558,

        Thank you for your response.

        IMSLIB.dll file is associated with Adobe Photoshop program as a part of Creative Cloud application.

        You might try deactivating and reactivating the full Creative Cloud package using Photoshop (from the Help menu) and then restart the application.

        Now, check Acrobat might also start working without any further problem.

        Let me know how it goes.

        Regards,

        Anubha

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