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Answered

Insufficient data for an image

Forum|Forum|8 years ago
February 15, 2018
31 replies
98758 views

With the new version of Adobe Acrobat DC (2015.006.30413), there are documents that were scanned and OCR by a Toshiba and e-bridge re-rite software that now give an "Insufficient data for an image" error upon opening. They can be opened in an older version of Adobe. This problem was not occurring until the update hit this morning.

The scans that don't work have some kind of image on the page -- logo, signature -- but straightforward documents seem to still work just fine.

Documents that were previously scanned and OCR'd also have the same symptoms as those files that we currently are scanning.

I appreciate any help given!!

Laura.

This topic has been closed for replies.

Correct answer AshuMittal9644438

Nothing yet. Our company has suffered quite a negative impact from this as well. Hopefully we here something soon!

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

N

N3L$

Participant

So, this issue has a couple of threads; this one here at
https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-9-and-quot-insufficient-data-for-an-image-quot-error/td-p/8972983
and another one at
https://community.adobe.com/t5/acrobat-discussions/insufficient-data-for-an-image/td-p/9691197/page/4
for example.

I read most all poster's notes and I am betting that there are at least 2 reasons for this . I can recreate this error with almost every version of Acrobat and acrobat pro I've checked. my first asserted reason only appears when the PDF is opened on a network shared/mapped/mounted drive. I put forth that this appears to be due to the locally cached copy of the network share's file becoming expired or corrupted and either the OS or the acrobat app is going back after n clock ticks and finding a delta between what's in local partitioned app or graphic memory and the originally opened file on the network. why that occurs could be opportunistic locks by security software or Lord knows what else. But, it can be consistently repolicated by simply letting the network file remain open in the acrobat app for >10mins.

The other reason, I put forward, and this is largely based on what I've read from those whose post(s) portray them as an authoritative telemetry collector, is that there is a rendering issue (not an area I'm exceedingly strong in) that's preventing even local files to produce the error. /used to be a guy named @Eric Chan at Adobe that could probably solve this in a few keystrokes, but besides him being on the PS RAW team he may not be there anymore.

regardless... look to the hypothesis I've shared and test to see if you can make it happen to a locally originated file on a storage partition that has exclusive use by the app; not shared storage.

I'll keep my non-thread related criticism out of this (which, I suppose, reveals I have some of the vendor).

Be Well,

->N

R

Rhiannon31889648rbxr

Participant

Is there a new update that would cause this issue to occur again? My team and I are experiencing the same error today.

A

Aaron29732182x1ee

Participant

For anyone still having this issue, it was resolved for me by re-saving the file as an optimizied PDF. So step by step: Open file having issues -> Save as Other -> Optimized PDF -> OK (Default settings work) -> Save file with whatever name you'd like -> Open it again, hopefully with any errors. Hope this helpful.

N

Nelson Trabal

Participant

Good Morning...this same bug is back for version 20.22.001.20085 | 64B // Running Windos 10 Pro

lorneb87540091

Participating Frequently

Same problem with 2022.003.20314. 64 bit. Windows 10 Pro. 10.0.19045.

Absolutely ridiculous that I suddenly can't open these PDFs without seeing this error (insufficient data . . .). I can open the same pdfs on my MacBook using Preview, or Acrobat X (10.1.9), or Acrobat Reader DC (2022.001.20112),

Acrobat Reader DC on my Windows 10 machine is pretty much useless now. Either I get "Insufficient data for an Image", or I get "There was an error opening this document. The file is damaged and could not be repaired." Sure, sure. Yet every other program I have everywhere else can open it just fine.

A

AZB0101

Participant

issue was again started now. i have adobe acrobat reader DC (21.001.20145 )

D

DiegoCatanese

Participating Frequently

Hello, Adobe? Hello? Is there anybody out there? Are you listening?

The same thing everyone is describing is happening to me. For me, it started right after Adobe autobilled me for another year of Creative Cloud. So, that means I just paid a lot of money so that Acrobat DC "Pro" can let me down. If any of you have Photoshop 2021, you'll know what I mean when I say, Adobe is killing their product. Suffocating it slowly to death.

Seriously, how am I supposed to use the full range of tools in DC Pro when I can't see half the pages in my document after 5-10 minutes. And if I walk away for over 20 minutes... I might be lucky to see one page. Then I get the error: insufficient data for image. Don't ask me about my system, my iOS, or the state of the PDF. It's not me. It's you, Adobe. It's all you.

R

Rawdon0101

Participant

I am getting an "Insufficient data for an image" error in Acrobat DC Pro; it has not happened previously.

A

Anonymous

Check the file/folder path isn't too long. Folders with periods, hashtags, really long randomly seemed to have this error

D

defaulta1l9inptir0o

Participant

21 characters that identify the file for later searching on Mac. This was never a problem before.

All characters alphabetic.

Is there a limit or type of characters, if so please describe.

Thank you

D

defaulta1l9inptir0o

Participant

I might add that the file name from HP has multiple other characters with both - and _

I change the file name/I have no control on HP initial name

E

Edward5EAC

Participant

I have a brand new iMac and brand new Adobe Pro software and I am getting INSUFFICIENT DATA FOR AN IMAGE. If I open the PDF with PREVIEW it's fine, but my new and expensive Adobe Pro software is unable to do this simple task. My software is fully up to date. What is the solution please.

T

Test Screen Name

Legend

McSorley, is this happening specifically with PDFs on the network? Does it ever happen with local files?

McSorleyPG

Participant

Haven't been cognisant of that but the majority of the PDF docs that I work on are from my Google Drive folder on my computer which is a local copy of the file.

I know last night when it happened it was a mix of downloaded PDF's from our MLS (I am a Realtor) as well as Outlook attachments from a couple of inspections.

McSorleyPG

Participant

Same issue here. Happens all the time with different PDF's. If the application has been open for an extended length of time, I switch back to the Acrobat Pro DC window and get the error message "insufficient data for image". This has been happening for over a year and I typically close everything down and reboot and it fixes it for a short period of time. I have "Show Large Images" checked and have tried everything else in this thread.

Just tried to do an update and it states "No Updates Available"

Adobe Acrobat Pro DC | Continuous Release | Version 2019.012.20035

System Report:

Account Detail:

User Rights: Admin

User Account Control: Limited

Process Integrity: Medium

Profile Type: None

Acrobat Detail:

Sandboxing: Off

Captive Reader: No

Multi-Reader on Desktop Support: Off

Applications Installed:

Office Version: Office 2016 32-bit

Available Physical Memory: 4194303 KB

Available Virtual Memory: 3204732 KB

BIOS Version: MSI_NB - 1072009

Default Browser:

Default Mail: Microsoft Outlook

mapi32.dll

Version: 1.0.2536.0 (WinBuild.160101.0800)

Display Detail:

Screen Width: 1920

Screen Height: 1080

Number of Monitors: 3

Number of Mouse Buttons: 16

Has Mouse Wheel: Yes

Has Pen Windows: No

Double Byte Character Set: No

Has Input Method Editor: Yes

Inside Screen Reader: No

Graphics Card: NVIDIA GeForce GTX 1050

Version: 25.21.14.1967

Check: Not Supported

Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

Version: 19.12.20035.332343

Creation Date: 2019/06/10

Creation Time: 2:58:00 PM

Locale: English (United States)

Monitor:

Name: Intel(R) HD Graphics 630

Resolution: 1920 x 1080 x 120

Bits per pixel: 32

Monitor:

Name: Intel(R) HD Graphics 630

Resolution: 1920 x 1080 x 59

Bits per pixel: 32

OS Manufacturer: Microsoft Corporation

OS Name: Microsoft Windows 10

OS Version: 10.0.18362

Page File Space: 4194303 KB

Processor: Intel64 Family 6 Model 158 Stepping 9 GenuineIntel ~2808 Mhz

Session Detail:

Boot Type: Normal

Is Shutting Down: No

Network: Available

Inside Citrix: No

Inside VMWare: No

Remote Session: No

Remote Control: No

Using JAWS: No

Using ZoomText: No

Using Windows-Eyes: No

Using NVDA: No

System Name: MSI

Temporary Directory: C:\....\....\AppData\Local\Temp\

Time Zone: Central Standard Time

Total Physical Memory: 4194303 KB

Total Virtual Memory: 4194176 KB

User Name: ADMIN

Windows Detail:

Tablet PC: No

Starter Edition: No

Media Center Edition: No

Slow Machine: No

Windows Directory: C:\WINDOWS

Installed plug-ins:

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Accessibility.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\AcroForm.api

Version: 19.12.20035.332343

Creation Date: 2019/06/10

Creation Time: 2:58:06 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Catalog.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:32 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Checkers.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\DigSig.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\EScript.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\HTML2PDF.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\MakeAccessible.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Multimedia.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:32 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PDDom.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PPKLite.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\ReadOutLoud.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\reflow.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Search.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\SendMail.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Spelling.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\TouchUp.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:32 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Updater.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\weblink.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:38 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\WebPDF.api

Version: 19.12.20034.328841

Creation Date: 2019/05/02

Creation Time: 9:33:38 PM

A

AZB0101

Participant

any solution you receive on this

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