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DakMatt
Participant
June 16, 2022
Question

Invisible text in Adobe Acrobat Pro DC

  • June 16, 2022
  • 1 reply
  • 3056 views

I work on combining a lot of different documents for proposal books in an answer to an RFP. Every now and then (randomly), some pages of the document - random letters will go invisible. They won't be gone, I say invisible because I found a hack, where I can select all the text, make it bold and then unbold, and all the letters show back up. Sometimes the text will come back all by itself in a day or two, but usually don't wait that long.

 

Here are a couple of screenshots I took from my recent book that had this issue:

This is a really big pain for larger books and when it's crunch time to get it submitted and I have to go back over every page and make sure all the right words/letters are there. I've struggled to find this issue anywhere online, I've uninstalled and reinstalled it, and tried looking through a Preflight report to no avail. If anyone has any advice/suggestions - I'd be happy to try!

 

Thanks.

 

-Matt

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 16, 2022

    Hi there

     

    Hope you are doing well and sorry for the trouble.

     

    Would you mind sharing the version of the OS and the application you are using? To check the version of the application go to Help > About Acrobat and make sure you have the recent version 22.1.20142 installed. Go to Help > Check for updates and reboot the computer once.

     

    Also try to repair the installation from the help menu (Win Only) and check

     

    Is this an issue with a particular ODF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and check.

     

    Also try to reset the Acrobat preferences as described here  https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

     

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

     

    Regards

    Amal

      D
      DakMattAuthor
      Participant
      June 17, 2022

      I am currently at 22.001.20117 and checked for updates and it says that a newer one is available, so I'll try and see if it helps!

      R
      ross_5945
      Participant
      March 17, 2025

      Did you ever solve this? I'm having the same issue with a PDF I downloaded from the internet. Bolding and unbolding makes the text appear but it doesn't keep bolding as it was originally formatted. I have manually downloaded both fonts in the PDF but no help.

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