Is anyone else's password protect feature not working? and it just gives you a grayed out screen?

Question

Is anyone else's password protect feature not working? and it just gives you a grayed out screen? you can see its trying to do the pop up prompt to enter a password but it never shows up. I was using a desktop imac when this happened. so I tried on my m1 Macbook. and at first it came up the same way, gray, and then a few seconds later the password dialogue appeared.

Amal. · Answer

Hi there

Hope you are doing well and sorry to hear that.

Would you mind sharing the version of the Acrobat DC you are using on desktop Imac? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once.

Also, try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile or enable the root account in MAC and try using the application there and check.

Regards

Amal

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