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Zulu1983
Participant
July 10, 2025
Question

Issue with Adobe Extension Causing PDF Display Problems in Web Browser

  • July 10, 2025
  • 1 reply
  • 696 views

I’ve encountered an issue when trying to open PDF files in a web browser with the Adobe extension enabled. When I download a PDF and open it in the browser, the file appears for a split second and then the screen turns white. However, if I disable or remove the extension, the PDF opens and displays correctly.

This problem affects everyone in my company who has the Adobe extension installed. As a temporary workaround, I’ve advised my colleagues to remove the extension to view PDF files without issues.

Could you please investigate this problem and let us know if there’s a fix or update available?

Edge version: 25.6.2.0 Chrome version 25.7.1.0

    1 reply

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    July 10, 2025

    Hi @Zulu1983, 

     

     

    Thank you for reaching out, and sorry for the troubled experience. 
    Could you send us a video of the problem or screenshots that would help us identify the issue on our end? As of now, this issue doesn't seem to be reproducible at our end.

     

    Will be waiting for your response. 

    Best regards,
    Tariq | Adobe Community Team

    M
    Małgorzata34475601qjgq
    Participant
    July 10, 2025

    Hi Tariq

    I opened a discussion on this topic in another section. There are screenshots of the problem

    https://community.adobe.com/t5/adobe-acrobat-online-discussions/problem-with-adobe-chrome-extension/m-p/15409221

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 10, 2025

    Hi @Małgorzata34475601qjgq,

     

    Hope you are doing well. Sorry for your experience with viewing PDFs using the chrome extension.

     

    The issue was identified by the development team, and a fix has already been deployed. 

     

    Would you mind trying again and letting us know if the issue is fixed for you?

     

    Look forward to hearing from you.


    Regards,
    Souvik.

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