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Question

Line tool stuck

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When I use the line tool to draw a line. I click on the initial point and then click the intended end point to complete the line. Too many times when I click on the initial point and then click on the desired end point, I cannot complete the line. The line follows my cursor but won’t complete creating the line. The only way to get out the malfunctioning line tool (or this file) is to force quit (task manager) to close the file (I cannot do anything else to the file).

It happens randomly.

VERY FRUSTRATING!

Any ideas?

Thank you in advance for any help!

BaniVerma

Community Manager

Hi everyone,

For issues with Line, Arrow, Rectangle, Circle, and other drawing annotations in Adobe Acrobat, see the consolidated annotation and commenting guide below. It covers drawing and shape tools, markup properties, highlighting, comments, text boxes, and related annotation workflows.

Delete All Comments on a PDF at Once in Adobe Acrobat | Annotation and Commenting Guide

Thanks,
^BV

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Amal Jaiswal

Community Manager

Hi all,

This should have fixed now. If you are still experiencing this issue, please try the following steps and check if that works:

Go to LocalLow\Adobe\Acrobat\DC\
Share Exchange-ProMessages & ReaderMessages with us.
Pls delete above both file.
Then launch Acrobat.
Issue should resolve.

Let us know how it goes.

~Amal

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F

FloriDUH JBot

Participating Frequently

An update was pushed out recently (21931) which at least one other user is reporting has fixed the issue. I re-enabled Protected Mode and In App Container and did a few quick line measurements. It does seem to be fixed, at least from the very little bit I was able to play around with it. I will know for sure once I go to complete a full project.

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S

Sharilee277787268c1o

Participant

I just installed that update and reenabled Enable Protected Mode at Startup, and the drawing tools are working at the moment.

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Q

quirky_imagination4d3b

Participant

Any update on the fix for this issue? Has the fix been released?

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F

FloriDUH JBot

Participating Frequently

While we all understand that disabling protected mode is not ideal, I just can’t bring operations to a grinding halt for days on end. The risk to my business is far, far greater if projects don’t get completed vs. the relatively low risk that a security issue will occur. With no other choice, really, while waiting on a fix … it is a risk I have to take.

Any news on a potential fix / update that you can share?

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Meenakshi Negi

Community Manager

Hi FloriDUH JBot,

The team is working on a fix, and it will be available soon. We will update you once it is available.

We appreciate your patience.

Thanks,

Meenakshi

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F

Flamboyant_Jubilee08c2

Participant

Me pasa exactamente lo mismo desde ayer. No puedo trabajar. Ya probé todo tipo de soluciones: volver a la versión anterior, desmarcar el ítem de seguridad, cerré el programa, apagué la computadora, etc. etc.

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E

eric_5395

Participant

Same issue experienced here and found workaround is to disable protected mode in acrobat settings which obviously isn’t ideal. Adobe, do better and test more thoroughly before releasing updates. First it was the side panes not appearing a month or so ago and now this..

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C

curious_Forest52ba

Participant

several of us at my company are having the same issue.. it’s all the MARKUP commands except the text box

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A

amazing_intuition1bb4

Participant

Same problem with the cursor not releasing from the Line Drawing Tool, etc. I went so far as to do a (likely undecessary re-install of Acrobat Pro V.2026.002.21901 64 bit, and switched to Classic View (where it had been set before).. Then following some of the recommendations, above, went to the Edit→ Preferences-->”Security (Enhanced) Category and unchecked “Enable Protected Mode at startup”. Closed and reopened Acrobat and the cursor is behaving correctly. When I next reopened Acrobat, I noticed that same box had re-checked itself, but the cursor was still working in the Drawing Tools menu of Comments.

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