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bjido
Participant
November 14, 2024
Question

Line tool stuck

  • November 14, 2024
  • 1 reply
  • 254 views

When I use the line tool to draw a line. I click on the initial point and then click the intended end point to complete the line. Too many times when I click on the initial point and then click on the desired end point, I cannot complete the line. The line follows my cursor but won’t complete creating the line. The only way to get out the malfunctioning line tool (or this file) is to force quit (task manager) to close the file (I cannot do anything else to the file).

It happens randomly.

 

VERY FRUSTRATING!

Any ideas?

 

Thank you in advance for any help!

1 reply

Souvik Sadhu
Community Manager
Community Manager
February 24, 2025

Hi @bjido,

 

Hope you are doing well. Sorry for the trouble, and the delayed response. 

 

Would you mind letting us know the type of files you are trying to use the line tool? Is it a general PDF file or a file created through AutoCAD?

We made many stability and performance enhancements with the subsequent updates. 

 

Please update the app to the latest version (2024.005.20414) and let us know if the issue is fixed for you. To do so, go to Menu-> Help-> Check for Updates.

 

If it persists, please share a screen recording video of the entire workflow for a better understanding and further investigation.


-Souvik