Skip to main content
bjido
Participant
November 14, 2024
Question

Line tool stuck

When I use the line tool to draw a line. I click on the initial point and then click the intended end point to complete the line. Too many times when I click on the initial point and then click on the desired end point, I cannot complete the line. The line follows my cursor but won’t complete creating the line. The only way to get out the malfunctioning line tool (or this file) is to force quit (task manager) to close the file (I cannot do anything else to the file).

It happens randomly.

 

VERY FRUSTRATING!

Any ideas?

 

Thank you in advance for any help!

75 replies

Participant
September 15, 2026

I have the same issue and my Adobe software just updated this morning. I hadn’t run into this issue before today. Seems like a bug in the latest release.

Translate
Participant
September 15, 2026

Users at my company started reporting this yesterday. Any ETA on a fix?

Translate
Participant
September 15, 2026

"I had a very similar freezing issue with Adobe tools recently where lines/cursors got stuck and crashed the session.

Before force quitting via Task Manager, try pressing the Esc key twice or switching tools using short keys (like pressing 'V' for the Selection tool). Also, make sure Hardware Acceleration is disabled under Edit > Preferences > Page Display, as display rendering glitches often cause the cursor to lock up.

If it happens regularly, it could be a system tracking bug or input glitch—similar to how display delays affect LTO Plate Tracker Online forms when browser rendering stutters. Try resetting your Acrobat preferences or clearing the app cache, which usually fixes these random UI freezes without needing a force quit."

Translate
Participant
September 15, 2026

same issues. windows 11 pro, version 2026.002.21901

Translate
Meenakshi Negi
Community Manager
Community Manager
September 15, 2026

Hi All,


Thank you for reaching out and reporting this behaviour.

This has been reported to the team for further investigation. They are currently looking into the matter, and we will share any updates as soon as we have more information.

We appreciate your patience.


Thanks,

Meenakshi

Translate
Participant
September 15, 2026

Has there been an update to this??

Translate
Participant
September 15, 2026

I have the same issue. I reverted to old view and disabled protected mode and it’s working.

version 2026.002.21901 64 bit

Windows 11 pro 25H2

13th Gen Intel(R) Core(TM) i9-13900H (2.60 GHz)

NVIDIA GeForce RTX 4090 Laptop GPU (16 GB) driver version 616.92
Intel(R) Iris(R) Xe Graphics (128 MB)

Translate
Participant
September 15, 2026

​@Amal Jaiswal This issue is also happening in Classic interface as well. How do we fix this issue as it is causing delays in getting work done.

Translate
Participant
September 15, 2026

I started having this issue early Saturday. Support wasn’t available until late Sunday, so I lost a weekend of productivity. Once I contacted Support, they were no help except for confirming what I had guessed -- the problem can only be fixed with a version rollback, and will be addressed in the next release.

 

I’m dropping Acrobat as my PDF editor. When I’ve been paying $20/mo for years I expect an issue to be addressed immediately and fixed.

 

Ladies and Gentlemen, the future of software is upon us: Inferior products developed, tested, and released by AI, with limited human input and support.

Translate
Participant
September 15, 2026

We also need a solution for this.  It just started for two users today.  So far repairs, uninstalling, running Acrobat Cleaner Tool, and reinstalling did NOT fix it.  We temporarily went to Edit / Preferences / and turned off Enable Protected mode at startup in order to get the tools to work again.  That is not a permanent solution though.

Translate
Participant
September 15, 2026

Thanks.  This worked for one of my users.  Note, after Preferences, click on Security (Enhanced) on the left side.

Translate
Participant
September 15, 2026

I’m having the same issue, and none of the suggested solutions have worked for me. This is very frustrating, as it’s significantly slowing down my work. Please, ​@Amal Jaiswal help!

Translate
Participant
September 15, 2026

I just uninstalled, ran the cleaner tool and reinstalled Acrobat and am still having the same problems.  I  disabled New Acrobat and still have the same problems .

Translate