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Question

Line tool stuck

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When I use the line tool to draw a line. I click on the initial point and then click the intended end point to complete the line. Too many times when I click on the initial point and then click on the desired end point, I cannot complete the line. The line follows my cursor but won’t complete creating the line. The only way to get out the malfunctioning line tool (or this file) is to force quit (task manager) to close the file (I cannot do anything else to the file).

It happens randomly.

VERY FRUSTRATING!

Any ideas?

Thank you in advance for any help!

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FloriDUH JBot

Participating Frequently

As a temporary fix ...

Menu → Preferences → Security (Enhanced)

Turn off both Protected Mode and Run in AppContainer

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Meenakshi Negi

Community Manager

Hi FloriDUH JBot,

Thank you for reaching out and sharing this.

We have attempted to replicate the behavior you described, and everything is working fine on our end. Have you tried reinstalling the application? This solution worked for user james_8746.

We do not recommend turning off protected mode. If you are still experiencing the same issue, please provide the following details to help us investigate further:

Your current version of Adobe Acrobat
The operating system version on your machine
Since when the issue started occurring
Any recent changes you made that may have caused this issue
A short video demonstrating the problem

Once we have all the information, we will investigate this further.

We look forward to your response.

Thanks,

Meenakshi

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FloriDUH JBot

Participating Frequently

Your current version of Adobe Acrobat 21901
The operating system version on your machine Win11
Since when the issue started occurring This weekend, about 48 hours ago
Any recent changes you made that may have caused this issue None
A short video demonstrating the problem Disabling Protected Mode and App Container immediately resolved the issue. Program suddenly became very sluggish about 48 hours ago, memory usage spiked and mouse clicks and keystrokes sometimes didn’t register. My PC is mission-critical to my business, so I am not wanting to toggle those settings back on to replicate the issue. Someone else can provide a video, as clearly others have posted that they are having the same issue.

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F

FloriDUH JBot

Participating Frequently

Also having an issue in the last 48 hours with mouse clicks not registering when using the measuring tool. Seems like Acrobat is surging on memory usage. Program all of the sudden feels very sluggish overall. Having issues as well all with keystrokes not always registering when typing text into a PDF.

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C

Chris_Sharpe_24

Participant

I am having the same problem...Essentially any markup or label function...This is such a problem

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Randy Hagan

Community Expert

You might want to try switching to the Old Acrobat interface, View>Disable New Acrobat menu command, and use the “drawing tools” within the Comment toolset.

Though, as I’m working on my Mac this morning, I can use the drawing tools within Acrobat and I’m not experiencing the problems you’re having. My system reports I’m using the latest version of Acrobat Pro, 2026.002.21901.

That’s not to deny that you’re having the problems you’re having. Y’all obviously are, and I would not deny that. But if you’re having problems getting Acrobat to release your drawing tool in “New Acrobat”, you may want to try this in the interim:

Draw the freehand element/line/shape you want

Go back to your toolbar, ignoring the fact that your “line” is continuing as you move your cursor

Click on the Select Tool, as shown in the illustration below

This should release your drawing tool, and dispatch the errant additional drawing element you saw leading to the toolbar.

The “drawing tools” available in the “New Acrobat” are actually an extension of the Comment toolset provided in older versions of Acrobat. In fact, if you click on the object frame after you create it, it will give you the option to add a comment in the flyaway menu. They’re really not a fully formed drawing toolset like you’d find in Illustrator, Photoshop or other Adobe graphic applications.

Hope this helps,

Randy

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james_8746

Participant

Thank you Randy, Yeah, I am using the ‘Draw Line’ in Comments.

When I have drawn the line though and I cannot drop it, I can move to that ‘Select Tool’ button ( or anywhere in fact) dragging the line with me, but it doesn’t allow me to click on anything whilst I have the line attached. I have to push Esc and then it releases and clears the line.

I was only able to solve this by uninstalling all the Acrobat stuff, and also used the Cleaner Tool, and then re-installed Acrobat. Works now.

Will see if it comes back. Thanks!

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Randy Hagan

Community Expert

Hopefully it won’t come back for you. For what it’s worth, it seems you’re not alone and folks are figuring out workarounds to keep working. Hopefully the developers on the Acrobat team will see this and come up with a quick solution.

Good Luck,

Randy

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J

james_8746

Participant

Me too. I have a major problem drawing shapes. I choose the shape or line, drag it out, then I cannot drop it. No mouse buttons will release the line to place it in position. What the heck is going on?

Adobe Acrobat (64-bit) (26.002.21901)

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Souvik Sadhu

Legend

Hi @bjido,

Hope you are doing well. Sorry for the trouble, and the delayed response.

Would you mind letting us know the type of files you are trying to use the line tool? Is it a general PDF file or a file created through AutoCAD?

We made many stability and performance enhancements with the subsequent updates.

Please update the app to the latest version (2024.005.20414) and let us know if the issue is fixed for you. To do so, go to Menu-> Help-> Check for Updates.

If it persists, please share a screen recording video of the entire workflow for a better understanding and further investigation.

-Souvik

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Sarah35659786hx5g

Participant

Hello, mine just starting doing this today. I checked the updates, and it is up to date. No idea what to do

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