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A
audrey31350947fh7u
Participant
July 28, 2023
Question

Logiciels se ferment

  • July 28, 2023
  • 1 reply
  • 561 views

Bonjour, les logiciels de la suite Adobe s'ouvrent et se ferment immédiatement.... Avez-vous une solution? Merci Audrey

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1 reply

Amal.
Amal.
Legend
July 28, 2023

Hi @audrey31350947fh7u 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20244 installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

A
audrey31350947fh7uAuthor
Participant
July 28, 2023

En fait, c'est tout le pack qui ne fonctionne pas, je lance Illutrator, Photoshop, Indesign qui s'ouvrent et se referment immédiatement.

 

Amal.
Amal.
Legend
July 31, 2023

Hi there

 

We are sorry to hear that.

 

 Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

 

Regards

Amal

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