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Thomas325417221g4q
Participant
September 26, 2023
Question

Mac Font subfamily not available

  • September 26, 2023
  • 3 replies
  • 829 views

Hello, 

 

I am attempting to make a fillable form with the Helvetica Neue light font. When I attempt to change the text field's font, Helvetica Neue light does not appear as an option, despite being in my Mac fonts. All other fonts work fine. When I try to embed the font, it still does not appear for text fields.

I have done the following troubleshoots: 
- Add font to My Fonts (Returns that the font is already installed)
- Add font as an individual file into the system fonts. (Does not appear or is removed as a duplicate)
- Embed font (Does not appear)

    This topic has been closed for replies.

    3 replies

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    September 27, 2023

    The question is not whether you have the licence, the question is whether the licence for this font allows it to be incorporated into a document, and therefore whether it is locked against incorporation.

    Acrobate du PDF, InDesigner et Photoshopographe
      JR Boulay
      Community Expert
      JR BoulayCommunity Expert
      Community Expert
      September 27, 2023

      First you must be sure that this font is not protected against embedding in a document (see the EULA).

      Acrobate du PDF, InDesigner et Photoshopographe
      T
      Thomas325417221g4qAuthor
      Participant
      September 27, 2023

      I am not sure if that is the problem, given normal Helvetica Neue does appear in the font drop down. However, even if I do have a Licence, I still cannot add it to Adobe given the above previous attempts. 

      Amal.
      Amal.
      Legend
      September 26, 2023

      Hi @Thomas325417221g4q 

      Hope you are doing well and sorry to hear that

      Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.


      What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20320 installed. Go to Help > Check for updates and reboot the computer once.

      Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

      You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

       

      Let us know how it goes

       

      ~Amal

      T
      Thomas325417221g4qAuthor
      Participant
      September 27, 2023

      This is a system-wide issue. I attempted a blank PDF with the same results (to remove any potential issues with embedding). 

      I did update my version to the one you listed, but not change. 

      Resetting preferences and a fresh install di not fix the issue

      Full admin + root access did not appear to work either. 

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