Merging business and personal account

Forum|Forum|2 years ago
February 16, 2023
2 replies
2512 views

Hi

I have been added to my company's business account for Adobe Acrobat.

I now want to merge the account that I pay for personally under the business account as they both fall under the same email address.

I seem to be unable to do this without incurring a cancellation fee, which does not feel fair given I am now effectively being charged twice under one user account.

How do I resolve this please?

Thanks

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Ernesto29177050hrtm

Participant

This was a pretty helpful topic because I had the same issue. I now know the right answer. Thanks

Hello!

try67

Community Expert

You should contact Adobe directly for help with this issue:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

T

Thomas28438286jhhuAuthor

Participant

Thanks for response.
I can't see how I get to chat support? I have clicked on the link. It then takes me to this screen and no sign of being to chat to an agent.
I will go down the telephone support route if I can find how to get to chat support.
It been a very poor customer experience going round in circles.