Missing preflight profiles

Question

Help please from you acrobat gods.

Since up dating my acrobat all my pre flight profiles are missing. Ive looked on line and carried out some of the instructions that are there however its still blank.

im running on a mac

heres images of what I see

Amal. · Answer

Hi Lee

Hope you are doing well and sorry for the trouble. As described, since updating my acrobat all your pre flight profiles are missing.

Please try to reboot the computer once and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that helps.

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

Regards

Amal

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