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itisnotworking
Participant
February 5, 2023
Question

Missing Text on Adobe buttons and Menus

  • February 5, 2023
  • 1 reply
  • 2591 views

I installed Adobe Actobad Pro 64 bit on a brand new Windows 11 laptop, and I am signed in.  I have a 4K monitor and also this is on a laptop. No problem using this on my old laptop with the same monitor.  

Problems:

     1. Adobe Acrobat is is missing the text on the bottons on the right, such as Edit, Organize, Comment,

          etc.  The icons are there and the tools work, but the text is missing. 

     2.  The menus such as Edit-Preference either appears completely blank, slanted, or with skewed text. 

     3.  If I hit print, Adobe closes and does not print.

Adobe Acrobat Pro 32 bit is installed on my old laptop, and it works just fine. Same login.  That computer is off, so there is only one logged in and using Adobe.  

 

I tried this so far:

  • Help - Check for updates
  • Help - Repair installation. Restart.
  • Uninstall Adobe Acrobat and Creative Commons. Restart. Reinstall. Restart.  Several times on more than one day.
  • Security (enhanced) - turn off Enable Protected Mode and uncheck Enable Enhanced Security
  • Turned off firewall and antivirus
  • Went to Task Manager and turned off background processes
  • Made sure Windows Update was updated. Updated the extra drivers, too.
  • Looked at the Segoe UI font.  It has six showing. I think someone said we need 7, but I can't find the article.

Any ideas how to get Adobe to show the text?  

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
February 9, 2023

Hi @itisnotworking 

 

Hope you are doing well, and sorry to hear that.

 

As you have tried most of the troubleshooting steps with no luck, please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

 Also, try to create a new test user profile with full admin rights in Win and try using the application there and check.

 

Regards

Amal

K
Karen Marie284886758mxx
Participant
February 20, 2023

Unfortunately, this solution did not work for me. This happened all of a sudden, and I am not sure what to do. 

    C
    Chad305633165twg
    Participating Frequently
    June 17, 2023

    I'm experiencing a similar (if not the same) issue with my recently purchased Acrobat - Standard on two different brand-new Windows 11 Pro PC's with all current updates installed.  The tool buttons/icons seem to be invisible.

    I tried most of the suggestions above with not success either.  In addition, I tried changing the view by disabling "new acrobat" and that didn't fix it either.

    My wife also recently purchased Acrobat - Standard and her brand-new Windows 11 Pro PC has the exact same invisible button/icons issue.

    Is anyone else experiencing this issue?  Is it an Adobe/Windows compatibility issue?

    In the past we've used Acrobat Pro on Windows 7 and the tool buttons/icons work great.  Not sure what the issue is with Win 11.

    Screenshot attached.

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