My e-signature name is incorrect-no success in trying to change it

Hi @kittastrophyp60364486,

Hope you are doing well. Sorry for the trouble, and the delayed response.

In case you are still looking for a solution, here are a few steps to try and resolve this:

Acrobat Sign sometimes stores cached information about previous signatures, which may be why your old name is still appearing. Here’s how to fix it:

• Go to Acrobat Sign.
• In the upper right corner, click on your profile icon.
• Select Manage Account.
• On the left panel, under Profile, you may see a section for Signature Settings or My Signature.
• If there is an old signature or name saved, delete it or update it to reflect your current name, Kitty Norton.

If you can't find your old signature here, proceed to the next steps.

If you've tried changing the name in the profile but still see the old screen name in your e-signature, it's possible that your e-signature itself hasn’t been updated.

• In Acrobat Sign, go to the document you are sending for signature.
• Look for the Signature field, and select it to edit or update the name.
• You should be able to delete or edit the signature. Remove any cached or incorrect version and add your correct name, Kitty Norton.

Sometimes the incorrect name can be tied to the signature itself instead of just the account name. Follow these steps:

• In Acrobat Sign, go to Profile from the menu (under your name in the top-right corner).
• Find the Signature Settings and look for the "Display name" and "Signature" fields.
• Make sure both the display name and the signature field show your correct name, Kitty Norton.

After making these changes, it's a good idea to log out and log back in. This refresh can help reset any lingering settings or cache that might be causing the wrong name to display.