Skip to main content
S
StickLizard Transport
Participant
August 31, 2020
해결됨

No option to stay signed it - Having to put my email and password in everytime I open a PDF

  • August 31, 2020
  • 1 답변
  • 9343 조회

Hi, 

I need help regarding my Adobe log in. 

When I open a new PDF from "My Documents" Adobe opens the PDF then immediately a "Log in" window appears requesting my email and password; there is not an option to stay signed in.

 

If I leave this PDF open and click to open a 2nd PDF it does not request my log in details. However, if I close these 2 PDFs and open a third; yet again, it requests my log in details. I am able to either input my details or press the "X" in the top right hand corner and this will remove the "Log in" window screen, but it is becoming increasingly frustrating as this problem only occurs on one of the computers in my office. All other computers that I work on, I can open any PDF from "My Documents" without Adobe requesting my log in details over and over again. 

Please advise how I stay logged in the Adobe on this computer?

이 주제는 답변이 닫혔습니다.
최고의 답변: Amal.

Hi Sharynj

 

We are sorry for the trouble. As described the application is asking for the login information everytime you open the PDF file?

 

Would you mind sharing if you have Adobe Acrobat Reader DC or Adobe Acrobat DC and what is the version of the application? To check the version go to Help > About Adobe Acrobat and make sure you have the latest version 20.12.20043 installed from the help menu > check for updates.

 

Also, please try the steps provided in the similar discussion https://community.adobe.com/t5/acrobat-reader/repeated-requests-to-sign-in/td-p/9287113?page=1  and see if that works for you.

 

Let us know how it goes

 

Regards

Amal

 

 

 

1 답변

Amal.
Community Manager
Amal.Community Manager답변
Community Manager
August 31, 2020

Hi Sharynj

 

We are sorry for the trouble. As described the application is asking for the login information everytime you open the PDF file?

 

Would you mind sharing if you have Adobe Acrobat Reader DC or Adobe Acrobat DC and what is the version of the application? To check the version go to Help > About Adobe Acrobat and make sure you have the latest version 20.12.20043 installed from the help menu > check for updates.

 

Also, please try the steps provided in the similar discussion https://community.adobe.com/t5/acrobat-reader/repeated-requests-to-sign-in/td-p/9287113?page=1  and see if that works for you.

 

Let us know how it goes

 

Regards

Amal

 

 

 

I
IanRWilson09
Participant
March 26, 2021

I have followed these discussions and continue to have the same problem as many have reported.  Every time I open Adobe Acrobat Pro DC I have to sign in to my Adobe account.  There is no check box to say signed in on the sign in page.  I have made sure the run the program with the compatability mode unchecked in properties.  I have checked for updates for the latest version and I am uptodate.  2021.001.20145   Now what do you suggest?

약관 및 조건Accessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices