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I
IT5C1E
Participant
April 19, 2021
Question

No text on the Adobe ACrobat

  • April 19, 2021
  • 1 reply
  • 355 views

Hello, Can you please help us with this problem on Adobe Acrobat Pro DC.

 

There is no text when we open the Adobe Acrobat. We already reinstalled many times.

 

Anyone know the solution for this problem? We would really appreciate your inputs on this.

 

Please see the picture for the screenshot of the issue we encountered

 

 

 

Thank you and Best Regards

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 20, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described there is no text when you open the application.

 

Are you on Mac or Windows machine and what is the version of the OS? Please check for any missing/pending updates and try updating the OS and reboot the computer once and see if that helps.

 

Please try to reset the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works

 

As you have already reinstalled the application many times with no success, please try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

 

 

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