Skip to main content
D
Douglas250443993k1h
Known Participant
February 15, 2024
Question

Now hitting the 'x' in the upper right hand corner of the comment box deletes the entire comment!!

  • February 15, 2024
  • 2 replies
  • 527 views

I initally contacted this community when the escape button started ameking the entire comment box disappear (ie Esc deleted the comment).  This was aabout  2 years ago.  This has not been corrected.  This problem has not only not resolved it has gotten worse.  Now not only does escape cause the comment do be deleted, but hitting the x in the upper right hand corner of the comment box now essentially deletes the entire comment and the box!  Really guys WTF is going on here???  (I am using acrobat pro)

    This topic has been closed for replies.

    2 replies

    P
    Adobe Employee
    Prashant.
    Adobe Employee
    February 27, 2024

    Hi @Douglas250443993k1h ,

    We are sorry that you're facing issues while working with annotations.

    We are aware of the issue and have worked on a fix which will be available with the upcoming Acrobat release.

    Thanks,

    Prashant.

    Amal.
    Amal.
    Legend
    February 19, 2024

    Hi there

    Hope you are doing well and sorry to hear that

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20533 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

     

    Let us know how it goes.

     

    ~Amal

    D
    Douglas250443993k1hAuthor
    Known Participant
    February 19, 2024

    I am using the most updated version (23.08.20533).  It happens on all pdf files.  Resetting preferences and rebooting the computer did not help. Repairing the installation did not help.  

    D
    Douglas250443993k1hAuthor
    Known Participant
    February 19, 2024

    This is a little frustrating.  Im not even sure you are a human, Amal.  You have me go through the same inane steps which are ineffective in remedying the problem, which are like copy and paste for every technical issue.   I dont even think you (on the support end) tried to see if my problem was universal, ie a NEW bug in YOUR software.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices